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Need help renewing my license please!


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  • ESET Insiders

I have an Eset Internet Security license for either 4 or 5 PCs that expires tomorrow. I need to renew my License, but I only need it for 3 PCs now.  I'm only given a choice to renew for 4 or 5 PCs. What can I do to lower the License count to 3 PCs, and still get the renewal discount?  I've run into this a lot in the past, and lost a lot of money by having to purchase another license instead of renewing the License I have.

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  • ESET Insiders

I renewed my License yesterday, and it still says it's expired today. The license key is the same it was before. I tried using the Activate Product, and Enter License within Eset application itself, and it informed me that the license has expired. When I look online it says the License is good until February 15th of 2019. Is there something else I need to do?

Edited by cutting_edgetech
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  • Administrators

If I remember correctly,the product checks ESET's servers for license details once a day. The license information in the product should update within 24 hours.

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  • ESET Staff

I will recommend to attempt reactivating your computer. 

If I do recall correctly, there were issues with the license synchronizations between the systems. 

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  • ESET Insiders

I already tried clicking on activate product within the Eset Application, and then entering the license key. When I did that it informed me that my license has expired. Is that what you mean?

If I log into https://www.eset.com/us/estore/myaccount/ it says my license is good until February 15th 2019, but if I log into Myeset.com  it says my License is expired. The License Key it says is expired is the same License Key that I just renewed yesterday.

Edited by cutting_edgetech
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  • ESET Insiders

It's been over 24 hours so I called Eset Sales again. They informed me that the license would eventually update in the System. It's never taken this long before. I informed them I would give it until tomorrow, and see if the license has updated in the system by then.

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