farhadynia 0 Posted February 13, 2018 Share Posted February 13, 2018 (edited) hi. I updated my eset smart security yesterday, and after that, now, I cant update, activate, uninstall, or reinstall it again. I bought a license for two computers. I tried to activate my laptop's antivirus a lot but I couldn't. 1. my new version does not have "change license". 2. when I want to uninstall or reinstall the software it makes a massage and doesn't work. the massage is "enter an alternate path to a folder containing the installation package NUPE2A4.msi in the box below". How can I fix it? the version of my "ESET smart security" is 10.1.235.0. I could activate my desktop PC's antivirus but I can't still activate my laptop's antivirus. Edited February 13, 2018 by farhadynia Link to comment Share on other sites More sharing options...
Administrators Marcos 5,238 Posted February 13, 2018 Administrators Share Posted February 13, 2018 Most likely the msi file was removed from c:\windows\installer in the mean time (e.g. unwittingly during a disk cleanup). Use the Uninstall tool to remove ESET in safe mode prior to installing it from scratch. Link to comment Share on other sites More sharing options...
farhadynia 0 Posted February 13, 2018 Author Share Posted February 13, 2018 1 hour ago, Marcos said: Most likely the msi file was removed from c:\windows\installer in the mean time (e.g. unwittingly during a disk cleanup). Use the Uninstall tool to remove ESET in safe mode prior to installing it from scratch. thank you very much. it works well. Link to comment Share on other sites More sharing options...
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