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Message body missing from outgoing mail


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Recently we have had an issue (perhaps following update to Office 365 / Outlook Build 16.0.9001.2144) where our quoting system which passes email via MAPI to Outlook all looking OK until the send button is pressed when the message body disappears leaving a blank email to be sent (attachments remain in place)

Work around is to disable email scanning on 'sent email' then the mail goes out as intended - suggesting eset is the cause of this trouble.

Any suggestions for preventing this issue with out skipping scanning of sent emails please?


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  • ESET Moderators

Hello @PaulP ,

we have this topic covered by an KB alert: https://support.eset.com/alert6664/

What version of MS exchange do you have?

Does it happen with IMAP / POP3 as well, if you can test it with an testing account?

Regards, P.R.

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  • Administrators

Please continue in the existing topic https://forum.eset.com/topic/14607-outlook-add-in-problem/ and let us know what version of MS Exchange Outlook connects to. In order to prevent duplicate topics on a same subject, we'll draw this one to a close.

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