bmike 0 Posted February 7, 2018 Share Posted February 7, 2018 I'm testing ESET on macOS High Sierra with Time Machine - so the OS creates and mounts snapshots usually hourly. The configuration we are testing for production against ESET 6.5.432.1 pops up two alerts for each snapshot creation. How can I suppress these pop up alerts? How can I configure an exclusion rule to avoid these being scanned for cases where we have dozens of snapshots a day? It looks like the admin console is excluding /Volumes/com.apple.TimeMachine.localshapshots/* already so I'm not sure why I get two pop up each interval (and I confirm two pop up - I got two just now trying to write this post.) Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted February 7, 2018 ESET Moderators Share Posted February 7, 2018 There is a workaround for this, but let me verify if it's the most up-to-date before posting it. Link to comment Share on other sites More sharing options...
bmike 0 Posted February 7, 2018 Author Share Posted February 7, 2018 I'll test it if you want. I have a couple test Mac ready to go and don't mind if it breaks things. I can make console changes as well if needed. Thanks for confirming you've seen this and might have a fix. Link to comment Share on other sites More sharing options...
jkknight 2 Posted March 29, 2018 Share Posted March 29, 2018 Can I get the work around posted for this issue? I made some changes to our policy for the Macs and now every hour the warning window pops up and I can not figure out how to exclude it via the policy. Link to comment Share on other sites More sharing options...
jkknight 2 Posted April 4, 2018 Share Posted April 4, 2018 On 2/7/2018 at 6:20 PM, foneil said: There is a workaround for this, but let me verify if it's the most up-to-date before posting it. Would really like to know what the workaround is for this issue. I just spent 10 minutes clicking through about 50 windows that were from yesterday / overnight snap shots... I also have other Mac users now coming after to me because they are having to do the same. Link to comment Share on other sites More sharing options...
debrewer 2 Posted April 5, 2018 Share Posted April 5, 2018 On 2018-02-07 at 7:20 PM, foneil said: There is a workaround for this, but let me verify if it's the most up-to-date before posting it. I'd also like to know what the work around is. I see that this work around was talked about almost 2 months ago... but this is the only post I've found about it. Even a link to the work around would be appreciated. Link to comment Share on other sites More sharing options...
jkknight 2 Posted April 5, 2018 Share Posted April 5, 2018 I have excluded these 2 directories so far with no luck Link to comment Share on other sites More sharing options...
debrewer 2 Posted April 5, 2018 Share Posted April 5, 2018 1 hour ago, jkknight said: I have excluded these 2 directories so far with no luck We have tried this as well with no favourable results. Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted April 5, 2018 ESET Moderators Share Posted April 5, 2018 I will PM you about the workaround. Link to comment Share on other sites More sharing options...
debrewer 2 Posted April 5, 2018 Share Posted April 5, 2018 Thank you for the PM - I'll discuss with my team and see if we want to do this. Link to comment Share on other sites More sharing options...
jkknight 2 Posted April 5, 2018 Share Posted April 5, 2018 18 minutes ago, foneil said: the workaround. Yeah not really the workaround I was hoping for... I had already used that option and we didn't want to leave ourselves open to a new vector just because our users were getting annoyed. I'll keep trying out different exclusion arguments until I find one that works I guess. Thanks Fo Link to comment Share on other sites More sharing options...
BCS-E 1 Posted April 9, 2018 Share Posted April 9, 2018 My workaround was to disable the 'new device detected' notification for the user Link to comment Share on other sites More sharing options...
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