Voiper 0 Posted February 6, 2018 Share Posted February 6, 2018 (edited) Hello, we have a new installed MDM Appliance working. But everytime we try an enrollement (Email or other Links) for Mobile Devices, we get: Enrollment has failed: Cannot allocate enough enrollement links. Please try again later in a few minutes until they are replicated Both Era and MDM Appliance are Up2Date.MDM is accessible from outside the Network. Any Ideas, what could be wrong. Regards, V Edited February 6, 2018 by Marcos formatting Link to comment Share on other sites More sharing options...
ESET Staff Oliver 9 Posted February 7, 2018 ESET Staff Share Posted February 7, 2018 MDM generates a list of enrollment tokens that are required for the mobile enrollment process after the installation is completed, or in case all the enrollment tokens are used. This can mean 2 things : a) a freshly installed MDM did not have enough time to generate the list of enrollment tokens for itself. b) All the enrollment tokens that were available for the MDM were used and the MDM need to generate another list of enrollment tokens for itself. Solution: wait a few minutes and try the enrollment again. Link to comment Share on other sites More sharing options...
Voiper 0 Posted February 7, 2018 Author Share Posted February 7, 2018 (edited) 7 hours ago, Oliver said: MDM generates a list of enrollment tokens that are required for the mobile enrollment process after the installation is completed, or in case all the enrollment tokens are used. This can mean 2 things : a) a freshly installed MDM did not have enough time to generate the list of enrollment tokens for itself. b) All the enrollment tokens that were available for the MDM were used and the MDM need to generate another list of enrollment tokens for itself. Solution: wait a few minutes and try the enrollment again. Hi Oliver, thank your for your assistance. a) The MDM was installed last week, so it propably had enough time b) We wasn't able to enroll a single device because of that error, so it shouldn't be possible that all links are used. What i saw with an Hotline Employee was that there are enough Tokens inside the MDM MySQL. But the Error persists. Thank you. Edited February 7, 2018 by Voiper Format Link to comment Share on other sites More sharing options...
ESET Staff Oliver 9 Posted February 12, 2018 ESET Staff Share Posted February 12, 2018 As this is usually a temporary issue, if the issue still persists, I would suggest opening a support ticket, with appropriate logs so it can be investigated further. Link to comment Share on other sites More sharing options...
Voiper 0 Posted February 12, 2018 Author Share Posted February 12, 2018 (edited) 3 hours ago, Oliver said: As this is usually a temporary issue, if the issue still persists, I would suggest opening a support ticket, with appropriate logs so it can be investigated further. Topic can be closed. Sadly the Support couldnt solve the Problem. We found out ourself, that our ERA-Appliance was too old for the current MDM-Appliance. The Database Schema was not compatible, so the Tokens couldn'T get synced. We now installed the MDM Connector locally on the Era an fixed the Database Problems. Thank you Edited February 12, 2018 by Voiper Link to comment Share on other sites More sharing options...
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