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MDM Enrollment not working


Voiper
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Hello,

we have a new installed MDM Appliance working. But everytime we try an enrollement (Email or other Links) for Mobile Devices, we get:

Enrollment has failed: Cannot allocate enough enrollement links. Please try again later in a few minutes until they are replicated

Both Era and MDM Appliance are Up2Date.MDM is accessible from outside the Network. Any Ideas, what could be wrong.

Regards, V

eset_enrollment.PNG

Edited by Marcos
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  • ESET Staff

MDM generates a list of enrollment tokens that are required for the mobile enrollment process after the installation is completed, or in case all the enrollment tokens are used. 
This can mean 2 things : 
a) a freshly installed MDM did not have enough time to generate the list of enrollment tokens for itself.
b) All the enrollment tokens that were available for the MDM were used and the MDM need to generate another list of enrollment tokens for itself. 
Solution: wait a few minutes and try the enrollment again.

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7 hours ago, Oliver said:

MDM generates a list of enrollment tokens that are required for the mobile enrollment process after the installation is completed, or in case all the enrollment tokens are used. 
This can mean 2 things : 
a) a freshly installed MDM did not have enough time to generate the list of enrollment tokens for itself.
b) All the enrollment tokens that were available for the MDM were used and the MDM need to generate another list of enrollment tokens for itself. 
Solution: wait a few minutes and try the enrollment again.

Hi Oliver,

thank your for your assistance. 

a) The MDM was installed last week, so it propably had enough time ;)

b) We wasn't able to enroll a single device because of that error, so it shouldn't be possible that all links are used.

 

What i saw with an Hotline Employee was that there are enough Tokens inside the MDM MySQL. But the Error persists.

 

Thank you.

Edited by Voiper
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  • ESET Staff

As this is usually a temporary issue, if the issue still persists, I would suggest opening a support ticket, with appropriate logs so it can be investigated further. 

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3 hours ago, Oliver said:

As this is usually a temporary issue, if the issue still persists, I would suggest opening a support ticket, with appropriate logs so it can be investigated further. 

Topic can be closed. Sadly the Support couldnt solve the Problem. We found out ourself, that our ERA-Appliance was too old for the current MDM-Appliance. The Database Schema was not compatible, so the Tokens couldn'T get synced. We now installed the MDM Connector locally on the Era an fixed the Database Problems.

 

Thank you

Edited by Voiper
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