Samoréen 8 Posted January 28, 2018 Share Posted January 28, 2018 (edited) Hi, Since the upgrade to version 11, the ESET tray icon no longer appears in the system tray area unless I launch egui.exe manually. I didn't change any setting and there's no option for this anyway in the user interface section (unless I missed something). Also, ESET usually tries to update modules upon system startup. Since the upgrade to version 11, this early module update fails ("Update module - Failed to copy file" - but the filename is not mentioned). But if I update manually, there's no problem. After that, auto update works as expected until the next reboot. Edited January 28, 2018 by Samoréen Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 28, 2018 Author Share Posted January 28, 2018 15 minutes ago, Samoréen said: Hi, Since the upgrade to version 11, the ESET tray icon no longer appears in the system tray area unless I launch egui.exe manually. I didn't change any setting and there's no option for this anyway in the user interface section (unless I missed something). Strangely enough, only ecmds.exe appears in the Startup tab of the Task Manager. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 28, 2018 Author Share Posted January 28, 2018 When I look for egui.exe in the Details tab of Task Manager, the Status column says : "suspended". The ESET service is running. Putting a shortcut to egui.exe in the Startup folder of the Start menu doesn't help. I guess that the two problems reported above are related. Something must be wrong with the service or Egui startup. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 28, 2018 Author Share Posted January 28, 2018 (edited) Doing a Repair doesn't help either. I ran the following command : reg add HKLM\Software\Microsoft\Windows\CurrentVersion\Run\ /t REG_SZ /v ESETSysTray /d """"%ProgramFiles%\ESET\ESET Security\egui.exe""" /hide /waitservice" /f which added the correct entry to the registry but this had no effect. egui.exe will only run and display the tray icon when I run it manually after the login operations are finished. Edited January 28, 2018 by Samoréen Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 28, 2018 Author Share Posted January 28, 2018 (edited) I uninstalled ESET NOD32, cleaned up everything, re-installed. This didn't help. Still no icon in the system tray. The Run entry in the registry was re-created :egui | "C:\Program Files\ESET\ESET Security\ecmds.exe" /launch /hide The status of egui.exe in the Task Manager is no longer "Suspended". It's merely not there. The only way to recover the tray icon is to launch Eset from the Start menu. Edited January 28, 2018 by Samoréen Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 29, 2018 Author Share Posted January 29, 2018 The "failed to copy file" issue seems to be fixed after the re-installation. But still no way to get the tray icon, beside launching egui.exe manually. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 29, 2018 Author Share Posted January 29, 2018 Continuing my solitary monologue... I have disabled all Startup entries in the Startup tab of the Windows Task Manager except the Eset "egui" entry and re-started. This again didn't help. Still no tray icon. So I guess it's not a conflict with another entry. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 357 Posted January 29, 2018 Most Valued Members Share Posted January 29, 2018 33 minutes ago, Samoréen said: Continuing my solitary monologue... I have disabled all Startup entries in the Startup tab of the Windows Task Manager except the Eset "egui" entry and re-started. This again didn't help. Still no tray icon. So I guess it's not a conflict with another entry. Not sure what could be causing this. Might be best to open up a support ticket Link to comment Share on other sites More sharing options...
galaxy 11 Posted January 29, 2018 Share Posted January 29, 2018 The problem I have already from version 11. The only solution is to make a startup via a Progarmm Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 29, 2018 Author Share Posted January 29, 2018 (edited) 26 minutes ago, galaxy said: The problem I have already from version 11. The only solution is to make a startup via a Progarmm Thanks for confirming. There's a strange thing about this issue : I can launch egui.exe from the Eset | Eset security | Eset Security shortcut created during installation in the windows Start menu. However, if I copy this shortcut to the Startup folder of the Windows Start menu, egui.exe is not launched when opening a Windows session. I have created a support ticket. Edited January 29, 2018 by Samoréen Link to comment Share on other sites More sharing options...
galaxy 11 Posted January 29, 2018 Share Posted January 29, 2018 (edited) Mit Vergnügen ... ärgert mich natürlich extrem Edited January 29, 2018 by galaxy Link to comment Share on other sites More sharing options...
Administrators Marcos 4,609 Posted January 29, 2018 Administrators Share Posted January 29, 2018 In order to troubleshoot this issue, we'll need: - A Procmon boot log created as per the instructions at https://support.eset.com/kb6308/. - ELC logs. Upload both archives to a safe location (e.g. DropBox, OneDrive, etc.) and drop me a private message with download links. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 29, 2018 Author Share Posted January 29, 2018 (edited) Marcos, Thanks. I have already prepared the ELC Logs but there's a problem with Process Monitor : since the issue is with an Eset "session" startup command that is not executed, the problem occurs before I'll be able to launch Process Monitor. So I'm wondering what you want to be recorded. Edited January 29, 2018 by Samoréen Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 29, 2018 Author Share Posted January 29, 2018 3 minutes ago, Samoréen said: Marcos, ...since the issue is with an Eset "session" startup command that is not executed, the problem occurs before I'll be able to launch Process Monitor. So I'm wondering what you want to be recorded. OK. I'll generate a boot log. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 30, 2018 Author Share Posted January 30, 2018 (edited) Hi Marcos, FYI. The egui.exe process is running. It's just the icon that doesn't show up. I didn't have any problem before installing version 11. When I click on the Eset Security icon in the Windows Start menu, this creates a second instance of egui.exe, this one showing the tray icon. I also checked the Windows 10 taskbar settings : it is set to "always show all icons". Edited January 30, 2018 by Samoréen Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 31, 2018 Author Share Posted January 31, 2018 Don't ask me why, the Eset tray icon was back this morning when I booted my system. I didn't change anything to my settings (at least willingly) but yesterday, a brand new NVidia driver was installed. However, this had no immediate effect on the tray icon (and I don't see how the tray icon behavior could be related to the display driver - but I'm ready to learn). Link to comment Share on other sites More sharing options...
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