Samoréen 8 Posted January 24, 2018 Share Posted January 24, 2018 (edited) Hi, [Running WIndows 10] This morning, ESET NOD32 proposed to update itself to version 11. After acknowledgement, the download was successful and the update started... and stopped after a while : "Service ESET Service (ekrn) could not be stopped. Verify that you have sufficient privileges to stop services.". I'm logged in as an administrator but of course, I can't stop the ESET service manually, nor can I stop the ekrn process. The Sysinspector report is attached as well as a screen capture. I tried with and without disabling protection and also after a reboot. No way. SysInspectorLog.zip Edited January 24, 2018 by Samoréen Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 24, 2018 Author Share Posted January 24, 2018 I downloaded the live installer from the ESET site and tried to update this way. It failed with the same message. So I decided to uninstall but the Uninstall option was no longer available after the failed update. I eventually fixed the problem by booting in Safe Mode, running the uninstall tool and running again the live installer. But there's obviously something to fix with the auto update process. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted January 26, 2018 ESET Moderators Share Posted January 26, 2018 Hello In case the issue persists, can you please collect output from ESET Log collector tool (before the upgrade attempt) and dump from erkn.exe - ESET service (after the issue occurred) If you have them just send me a private message with a reference to this topic to check. Thank you, P.R. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 26, 2018 Author Share Posted January 26, 2018 As mentioned above, I fixed the problem by booting in Safe Mode, running the uninstall tool and running again the live installer. No problem since then. Anyway, the error message I got is rather strange : the Eset Service should be able to stop itself. I don't have any permission to do that anyway, even when logged in as an administrator (ok, I could do that by tweaking a few things in the registry but it's not what a standard user is expecting). Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted January 26, 2018 Administrators Share Posted January 26, 2018 50 minutes ago, Samoréen said: Anyway, the error message I got is rather strange : the Eset Service should be able to stop itself. I don't have any permission to do that anyway, even when logged in as an administrator (ok, I could do that by tweaking a few things in the registry but it's not what a standard user is expecting). Not if ekrn could not trust the new installer for some reason. It must have been a rare issue since I've never seen it reported from users for a very long time. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted January 26, 2018 Author Share Posted January 26, 2018 1 hour ago, Marcos said: Not if ekrn could not trust the new installer for some reason. Since ESET is itself downloading the new installer during an auto update, I guess it could check its CRC before launching it. So it could trust it. Link to comment Share on other sites More sharing options...
Recommended Posts