White list application

[Palmolive 0]

I am trying to white list a particular .exe file for a program called Clicker 6.  It has a few .exe files that get nailed for "Win32/Packed.Themida" (crickactivate.exe).  These files are fine they show up in a few paths with random character folders so its difficult to white list the path.  The company says they use code to secure their activation process or something to that effect which is why it gets nailed.  Is there a way i can white list this file and/or the "Win32/Packed.Themida" threat so it is not checked for?

[Marcos 5,071]

Please email the file to samples[at]eset.com in an archive protected with the password "infected" and provide more information about the purpose of the application, vendor's website, official download link, etc. Ideally the file should be digitally signed.

[Palmolive 0]

Hey Marcos,

I emailed the file as you suggested, do you know if I will get a response on whether or not they need anything else from me, or if they are able to help?