Marco2526 0 Posted January 17, 2018 Share Posted January 17, 2018 (edited) We had a server that the ESET Administration software was installed on. There was recently a critical issue on it, theVM needed to be rebuilt, we used the existing vhd drives the VM used previously therefore nothing was changed (Server FQDN and IP address remain the same) I am now having a problem where I am unable to activate the ESET endpoint security software (new installed versions and already existing ESET installations) , it either hangs on the product activation screen or fail (Error code: ECP.4098) such as below: What could be the problem? Edited January 17, 2018 by Marco2526 Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted January 17, 2018 ESET Staff Share Posted January 17, 2018 One problem that might be related to this could be, that the previous instance of the "ESET Remote Administrator" was installed with "HTTP Proxy forwarding" enabled, meaning Endpoint is trying to reach ESET licensing servers via the HTTP Proxy. Can you please check, whether anything is configured in "TOOLS / Proxy Server" ? ECP 4098 means, that your client is not able to reach ESET Activation Servers. Please check article : https://support.eset.com/kb2434/ If my assumption is right, you will need to remove the old policies from the clients, in order to let them activate. I do see, that the product installed is still Endpoint 6.5 or older, so those issues are not related to the application upgrade. Link to comment Share on other sites More sharing options...
Marco2526 0 Posted January 17, 2018 Author Share Posted January 17, 2018 Hi Michal Thanks for the reply. I have checked as per your request, this is what I see: There is definitely something configured here, obviously our ESET server, however I am unable to configure anything within it. I also followed the instructions as per the article suggested, unfortunately the same problem persists. I see you mentioned we will need to remove the old policies from the clients, how does one go about doing that? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted January 17, 2018 ESET Staff Share Posted January 17, 2018 So, that confirms what I have thought. Endpoint is trying to contact our licensing server via a proxy server, which does no longer exist (your old server crashed). You need to "get rid" of those settings, and you will be able to do it only by the means of connecting the client to the ERA server, and applying a policy, that will remove the values, and configure either a new proxy server, or let clients communicate with ESET directly. Problem now is, that even if you remove ERA agent, it won´t help, as Endpoint will keep the values set. Link to comment Share on other sites More sharing options...
Marco2526 0 Posted January 17, 2018 Author Share Posted January 17, 2018 Well that's great... I have just finished this project now and all our ESET clients are no longer pointing to the correct server. So I am assuming that I will need to remove the clients software manually? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,838 Posted January 17, 2018 Administrators Share Posted January 17, 2018 You can install ERAS (ideally deploy a virtual appliance which is the quickest way) and deploy ERA agent to clients. This way you'll make Endpoints and ERA agent manageable by the new ERAS and you will be able to adjust policies for both products. Link to comment Share on other sites More sharing options...
Marco2526 0 Posted January 17, 2018 Author Share Posted January 17, 2018 2 minutes ago, Marcos said: You can install ERAS (ideally deploy a virtual appliance which is the quickest way) and deploy ERA agent to clients. This way you'll make Endpoints and ERA agent manageable by the new ERAS and you will be able to adjust policies for both products. Thanks Marcos I am struggling to find the information on how to do this? The previous link provided by Michal doesn't seem to have this information or I might be a tad blind. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted January 17, 2018 ESET Staff Share Posted January 17, 2018 What information you are looking for? Once you have a new ERA in place (documentation for that one exist as well, just visit help.eset.com and choose "installation & upgrade guide for ERA") you can use any of the methods to deploy the ERA agent. http://help.eset.com/era_install/65/en-US/index.html Link to comment Share on other sites More sharing options...
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