SandipThanki 2 Posted December 14, 2017 Share Posted December 14, 2017 Hello Sir, Problem : HIPS is non functional and getting error "communication with driver failed". also received the error "user rules file contains invalid data". Additional Information: Operating System: Microsoft Windows Enterprise 64-Bit-Version 10.0 Build 10240 Installed Product: ESET NOD32 V.11.0.154.0 Observation. 1)I have uninstall ESET in safe mode through ESET uninstaller tool and install ESET but same problem. 2)I have following link https://support.eset.com/kb2811/#reenabl and take step but problem same. 2)Performing system clean boot and try to install but same problem. 3)Try to install ESET V.10 but same problem. 4)Problem resolved in ESET V.9. Find attached ESET Log. Regards, Sandip Thanki. eav_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,397 Posted December 14, 2017 Administrators Share Posted December 14, 2017 If you are willing to cooperate on troubleshooting the issue, please continue as follows: - configure Windows to generate a complete memory dump as per https://support.eset.com/kb380/ - after the system starts and ESET reports a problem with HIPS, trigger a crash so that a memory dump is generated - after a reboot, compress the memory dump - collect logs with ELC - upload both the memory dump and the archive generated by ELC to a safe location and drop me a message with download links. Link to comment Share on other sites More sharing options...
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