HIPS is Non-Functional Error.

[SandipThanki 2]

Hello Sir,

Problem : HIPS is non functional and getting error "communication with driver failed". also received the error "user rules file contains invalid data".

Additional Information:

Operating System: Microsoft Windows Enterprise 64-Bit-Version 10.0 Build 10240

Installed Product: ESET NOD32 V.11.0.154.0

Observation.

1)I have uninstall ESET in safe mode through ESET uninstaller tool and install ESET but same problem.

2)I have following link https://support.eset.com/kb2811/#reenabl and take step but problem same.

2)Performing system clean boot and try to install but same problem.

3)Try to install ESET V.10 but same problem.

4)Problem resolved in ESET V.9.

Find attached ESET Log.

 

Regards,

Sandip Thanki.

eav_logs.zip

[Marcos 5,074]

If you are willing to cooperate on troubleshooting the issue, please continue as follows:

- configure Windows to generate a complete memory dump as per https://support.eset.com/kb380/

- after the system starts and ESET reports a problem with HIPS, trigger a crash so that a memory dump is generated

- after a reboot, compress the memory dump

- collect logs with ELC

- upload both the memory dump and the archive generated by ELC to a safe location and drop me a message with download links.