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Restoring file from quarantine failed


santoso
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Hello,

I try to restore my file from quarantine, but failed. Disable detection unsafe application and exclude folder still cannot restore files.

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please help, thank you

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It could be caused by insufficient permissions. Are you able to manually create a file j:\keygen.exe ? E.g. by renaming and copying another file there.

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Please remove keygen.exe from the root of the j: drive. Then create a Procmon log while attempting to restore the file from quarantine. When done, save the log, compress it and post it here.

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