Restoring file from quarantine failed

[santoso 7]

Hello,

I try to restore my file from quarantine, but failed. Disable detection unsafe application and exclude folder still cannot restore files.

please help, thank you

[Marcos 5,074]

It could be caused by insufficient permissions. Are you able to manually create a file j:\keygen.exe ? E.g. by renaming and copying another file there.

[santoso 7]

Yes, i can manualy create file Keygen.exe or copy file then rename it to Keygen.exe 

[Marcos 5,074]

Please remove keygen.exe from the root of the j: drive. Then create a Procmon log while attempting to restore the file from quarantine. When done, save the log, compress it and post it here.