santoso 3 Posted December 14, 2017 Share Posted December 14, 2017 Hello, I try to restore my file from quarantine, but failed. Disable detection unsafe application and exclude folder still cannot restore files. please help, thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted December 14, 2017 Administrators Share Posted December 14, 2017 It could be caused by insufficient permissions. Are you able to manually create a file j:\keygen.exe ? E.g. by renaming and copying another file there. Link to comment Share on other sites More sharing options...
santoso 3 Posted December 15, 2017 Author Share Posted December 15, 2017 Yes, i can manualy create file Keygen.exe or copy file then rename it to Keygen.exe Link to comment Share on other sites More sharing options...
Administrators Marcos 4,713 Posted December 15, 2017 Administrators Share Posted December 15, 2017 Please remove keygen.exe from the root of the j: drive. Then create a Procmon log while attempting to restore the file from quarantine. When done, save the log, compress it and post it here. Link to comment Share on other sites More sharing options...
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