JP Bolhuis 0 Posted December 13, 2017 Posted December 13, 2017 (edited) As of last week I experienced a problem in Outlook 2010 using IMAP. (Windows 10, Outlook 2010, Eset Antivirus V10) The IMAP folder sync process could not finish in good order. It looked like Outlook freezes/hangs after starting. So I installed outlook 2016 after having updated Windows 10, but no improvement. I discovered that everything worked well after disabling all ESET antivirus functions. Thus being it a problem caused by the Eset Antivirus. I tried some things and: The fact is that after I disable "IMAPS control" my Outlook works fine. SO in: Internet Security, Emailclient security/protection, click the Advanced settings pictogram. In the advanced settings, Emailclientsecurity, scroll down to Email protocols and expand using the + sign Disable the IMAPS-control and save it by clicking OK Question to Eset: Is this going to be fixed? Edited December 13, 2017 by JP Bolhuis
TomFace 539 Posted December 13, 2017 Posted December 13, 2017 The latest version is 11.0.154.0, you might want to try upgrading to the latest version. https://forum.eset.com/topic/13979-eset-windows-home-products-version-1101540-have-been-released/
Administrators Marcos 5,450 Posted December 13, 2017 Administrators Posted December 13, 2017 Also try switching to pre-release update and test it with the very latest modules. Should the problem persist, enable advanced protocol filtering logging in the advanced setup -> tools -> diagnostics and reproduce the issue. Then disable logging, collect logs with ELC, upload the generated archive to a safe location (e.g. Dropbox, OneDrive, etc.) and drop me a message with a download link. Do you know what software is used as the email server?
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