kaskitewatim 0 Posted December 9, 2017 Share Posted December 9, 2017 I have this message (in French) in NOD32 antivirus: ""Les informations de mise à jour ne sont pas cohérentes"", meaning that update informations are inconsistent. Updates are blocked. Sorry, I don't know the English language equivalent of this message. The message cannot be found anywhere on this forum, or anywhere on the net. I am blocked from updating. My license is still valid for two months. Thanks for your help! Pierre Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted December 9, 2017 Administrators Share Posted December 9, 2017 Please install Wireshark and capture the network communication during an update. When done, save the log in the pcap format and attach it here or send it to me via a private message. Link to comment Share on other sites More sharing options...
kaskitewatim 0 Posted December 9, 2017 Author Share Posted December 9, 2017 Thanks for the quick reply. The zipped pcap is attached. Hope I chose the right save format. Pierre wscapture1.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted December 9, 2017 Administrators Share Posted December 9, 2017 We've received the following notice instead of the actual update.ver file: Application Blocked! You have attempted to use an application which is in violation of your internet usage policy. NOD32.Update Category: Update URL: http://91.228.166.16/eset_upd/v10/dll/update.ver Client IP: 10.12.17.7 Server IP: 91.228.166.16 User name: Group name: Policy: bae90eb4-0f61-51e5-bbf5-e5d9f4906456 FortiGate Hostname: Blumarine_Attitude It appears that you connect to the Internet from a company's network and FortiGate blocked the network communication with an ESET's update server. Link to comment Share on other sites More sharing options...
kaskitewatim 0 Posted December 9, 2017 Author Share Posted December 9, 2017 In fact, I connect via a hotel's wifi. So that is the reason. I will try some other form of connection. Many thanks again for your efficient help! Link to comment Share on other sites More sharing options...
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