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"Les informations de mise à jour ne sont pas cohérentes"


kaskitewatim
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I have this message (in French) in NOD32 antivirus: ""Les informations de mise à jour ne sont pas cohérentes"", meaning that update informations are inconsistent.  Updates are blocked.  Sorry, I don't know the English language equivalent of this message.

The message cannot be found anywhere on this forum, or anywhere on the net.  I am blocked from updating.  My license is still valid for two months.

Thanks for your help!

Pierre

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Please install Wireshark and capture the network communication during an update. When done, save the log in the pcap format and attach it here or send it to me via a private message.

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We've received the following notice instead of the actual update.ver file:

Application Blocked!

You have attempted to use an application which is in violation of your internet usage policy.
NOD32.Update
Category: Update
Client IP: 10.12.17.7
Server IP: 91.228.166.16
User name:
Group name:
Policy: bae90eb4-0f61-51e5-bbf5-e5d9f4906456
FortiGate Hostname: Blumarine_Attitude
 
It appears that you connect to the Internet from a company's network and FortiGate blocked the network communication with an ESET's update server.
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