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Smart Security 7 pops up empty window that can not be closed


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ESET Smart Security 7. Windows 7 Home.

Every once a while ESET pops up a window for "Outbound traffic" like an interactive firewall question but an empty one:

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There is no information in it and there is no way to close that window. There is no way to minimize it ether.

It just stays there obstructing the view. It's even worse - As those interactive questions queue - that empty window prevents any other questions from appearing which blocks new applications from communicating with network!

 

The only way to get rid of this broken empty ESET window is to restart system - rather annoying solution.

 

Is there a way to prevent ESET from showing this broken window?

 

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I too have this issue as well. Just occurred today. Another time it showed a previous scan result along with the recent one from context menu scanning. Clicking on it then pressing F4 does nothing as well. Hope this gets resolved in a future update asap because I can't close it without rebooting the system as well. I noticed that while this blank notice is in place, any processes you run thereafter will remain as a running process until you reboot. Meaning if you opened an app or game then exited, it will still be running in the background and cannot be terminated as ESET will be somewhat communicating with it and/or locked it.

 

Another beef I have is not being able to exclude certain files from scanning after it gets detected as a false positive and placed in quarantine where the option is greyed out. I hear that it needs to auto quarantine twice before it's available but I have never ever been able to get it to be clickable till this day since it was implemented and file exclusion removed (into a more tedious form of adding files to exclusion). Option should be available to advanced users and then be able to manually just delete entries in the File Exclusion list rather than have to manually add the whole folder address through numerous clicks.

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Edited by Morisato
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Unfortunately the [Alt]+[F4] combination doesn't close that window. I also tried all the [Esc] [Enter] [space] with cursors (just in case there would be a hidden dialog or buttons) but to no avail.

I have found a workaround that does not require reboot though: I run Process Explorer (from the Sysinternals packet) and kill egui.exe process (the "find window" function connects that window to the egui.exe process). Killing the process kills the window as well. Then I start ESET again from Menu Start.

I don't know if apps get stuck running after that broken window appears. I know they freeze on their network connection if they have no firewall rule specified. Multithreaded apps like Adobe reader are fine with that (just unable to connect to the net) but some apps are nor usable like GIT which depends on the connection to be successful.

I still don't know if the egui.exe restart helps other apps - I will check that as soon as I get that broken ESET window again and let you know.

It happens every 6-14 days.

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Another beef I have is not being able to exclude certain files from scanning after it gets detected as a false positive and placed in quarantine where the option is greyed out.

 

ESET is known for an extremely low number of false positives. If you suspect that ESET is erroneously detecting a legitimate file, please report it as per the instructions here. As for the option for excluding a file from scanning being grayed out, that's because only potentially unwanted and unsafe applications can be excluded directly from within the alert window.

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  • 2 weeks later...

I got one again. It stayed on the side of the screen. The lack of interactivity caused my wife's Opera to hang after she tried to open some pdf file - I don't have a rule for Acrobat as I don't trust it.

Anyway - I killed EGUI process and the empty window closed. I re-open ESET and Acrobat could ask for connection again after it was restarted.

Other apps could ask for connection normally after ESET is restarted.

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I'm having the same problem with "Outbound Traffic" dialog box appearing. It isn't restricted to one application either; random appearance. The easy way to close it however, is to right click on the Taskbar (assuming you have one), click on "Task Manager" and when it opens, click on the "Applications" tab. You will see the "Outbound Traffic" item in the list. Select (click) the item and then click on the "End Task" button located on the lower right corner. It's definitely a 'bug' which the developers will most likely fix, assuming they are aware of the problem.
 

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  • 1 month later...

I got this today too -- the worst part it that there is no way to fix it other than restarting the entire system, at least on windows 7 (x64).

Edited by dcmouser
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