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Cannot deactive lisence


santoso
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Hello,

I want to deactive old computers lisence, but cannot deactive lisence for this one computer.
Deactive via ela.eset.com and era then sync lisence but no luck.

image.png.b050e556b0e00fe3916c957b7df243ff.png

Still exist after deactive process

image.png.7d1dfce0af40ff74c5c29c74fd58130f.png

 

Anyone have solution for this case?

Thank you.

Edited by santoso
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On 12/2/2017 at 4:21 AM, Gonzalo Alvarez said:

Hi @santoso

If the terminal is still connected and respond to command and task, do you already try the "deactivate license task"?

 

 

Hello @Gonzalo Alvarez

Yes, i already do that, deactive lisence via era then sync lisence but problem still

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