santoso 7 Posted November 29, 2017 Share Posted November 29, 2017 (edited) Hello, I want to deactive old computers lisence, but cannot deactive lisence for this one computer. Deactive via ela.eset.com and era then sync lisence but no luck. Still exist after deactive process Anyone have solution for this case? Thank you. Edited November 29, 2017 by santoso Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted December 1, 2017 ESET Staff Share Posted December 1, 2017 Hi @santoso If the terminal is still connected and respond to command and task, do you already try the "deactivate license task"? Link to comment Share on other sites More sharing options...
santoso 7 Posted December 4, 2017 Author Share Posted December 4, 2017 On 12/2/2017 at 4:21 AM, Gonzalo Alvarez said: Hi @santoso If the terminal is still connected and respond to command and task, do you already try the "deactivate license task"? Hello @Gonzalo Alvarez Yes, i already do that, deactive lisence via era then sync lisence but problem still Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted December 13, 2017 ESET Moderators Share Posted December 13, 2017 https://support.eset.com/kb5957/ do you know which license-owner type is associated with the license (i.e., Security Admin or License Owner)? Link to comment Share on other sites More sharing options...
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