Wortex 8 Posted November 18, 2013 Share Posted November 18, 2013 My friend run into a problem eset can`t remove adware. His OS: Windows 8 34-bit ESET: ESET SMART SECURITY 7.0.302.26 DB: 9062 Also my friend want to remove "hxxp://start.qone8.com/" start page from google chrome... and eset cant remove it thats sad ESET detected Logs: eset logs.txt Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted November 18, 2013 Administrators Share Posted November 18, 2013 We strongly recommend uninstalling PUAs via the Control panel -> Add and remove programs so that the applications are uninstalled completely instead of the ESET scanner just deleting the binaries. Also may not be possible to clean toolbars as long as a browser is running and the toolbar files are in use. Link to comment Share on other sites More sharing options...
Wortex 8 Posted November 18, 2013 Author Share Posted November 18, 2013 My friend searched that pua but there is no pua in "Add and remove programs" Link to comment Share on other sites More sharing options...
Wortex 8 Posted November 18, 2013 Author Share Posted November 18, 2013 (edited) This toolbar like a virus he is hiding in temp folder and cant be deleted, and also we tried to delete from browser it is impossible. This pua hijacking all browser Edited November 18, 2013 by Wortex Link to comment Share on other sites More sharing options...
Wortex 8 Posted November 18, 2013 Author Share Posted November 18, 2013 We tried to remove with "HitmanPro 3.7" but it too failed to delete this threat Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted November 18, 2013 Administrators Share Posted November 18, 2013 Try running a scan using ecls.exe or ESET Online Scanner in safe mode. Link to comment Share on other sites More sharing options...
CHKDSK 0 Posted December 16, 2013 Share Posted December 16, 2013 Try manual removal - hxxp://soft2secure.com/knowledgebase/qone8-com-virus Link to comment Share on other sites More sharing options...
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