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Problems installing ESET Endpoint Security 6.6.2064.0


ScottWStewart
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I am attempting to install ESET Endpoint Security 6.6.2064.0 on the ESET Remote Administrator Server but get an error (please see screenshot below).

ErrorWhenInstallingESET1.jpg.5016523a7d4f98cf0344e48b329b15f9.jpg

I ran the Specialized Cleaner and it didn't find any Malware. After this I there is only one option, to close. Has anyone else had this issue?

Edited by ScottWStewart
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Any ideas? I really need to resolve this error so I can continue to update my other 76 clients. Our domain is managed off site so I have to manually go to all 76 PCs manually. I would really appreciate some feedback. Should I find a standalone anti-virus scanner to look for Malware sense ESET's solution didn't find any Malware? That's for your help in advance!

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  • ESET Staff

What version of EES/EAV are you actually updating? I would recommend to check installation logs located in %temp%\eset\ directory on client machine. Full verbosity msiexec log should be present there, which may help. Have you tried to reboot machine and re-run installer? It is possible installation failed because of pending operating system updates.

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I found log files in the %temp%\eset\  folder. 

liveinstaller_20171127172126_eeacallback

liveinstaller_20171127172126_eea

Do you think you can find the issue if I send them to you?

Thanks for your help MartinK

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I sent the log files from the failed install/updates in a message. Didn't know if there might be sensitive information in them. Thanks again for the help!

 

 

 

Edited by ScottWStewart
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Hi ScotWStewart,

I mean the ESET is corrupted or damaged on the affected computer. In same cases usually I reinstall the EES. Please try the following:

- Check the following link: https://support.eset.com/kb2289/?locale=en_US

- Download the special remover tool from the ESET from the link upper

- Copy it into the affected computer

- Start the client in Safe Mode (msconfig > restart in safe mode ...etc )

- Start the uninstaller tool and follow the instructions, choose the ESET component, etc...

- Restart the client in normal mode

- Reinstall the ESET packages (For example the ESET Endpoint Security)

 

The trickly phase will start, if you want to use this walktrough on a remote computer, for example from an another country or subsidiary. Unfortunately the remote session will terminate on the 50% of the cases - you lost the connection but the client running with your credentials. But it is an another story.

(The solution: trigger a timed restart process (cmd > shutdown /r /t 120) )

 

I would be very happy for an another repair method, but I don't know  either.

I hope I helped

   

 

 

 

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