David Norman 0 Posted November 24, 2017 Share Posted November 24, 2017 hello just started out with era server install in linux centos 6 database up tomcat running browsed to hxxp://hostname:8080/era and tried to login with Administrator + ( --server-root-password ) as specified from install and got the attached and these in the logs any ideas anyone ? 017-11-24 17:24:38 Error: CServerSecurityModule [Thread 7f0da2bfd700]: AuthenticateNativeUser: Native user login failed 2017-11-24 17:24:38 Error: NetworkModule [Thread 7f0d671c4700]: User context does not exist for id 1 2017-11-24 17:24:50 Error: CServerSecurityModule [Thread 7f0da2bfd700]: AuthenticateNativeUser: Native user login failed 2017-11-24 17:24:50 Error: NetworkModule [Thread 7f0d671c4700]: User context does not exist for id 2 2017-11-24 17:24:55 Error: CServerSecurityModule [Thread 7f0da2bfd700]: AuthenticateNativeUser: Native user login failed 2017-11-24 17:24:55 Error: NetworkModule [Thread 7f0d671c4700]: User context does not exist for id 3 2017-11-24 17:25:02 Error: CServerSecurityModule [Thread 7f0da2bfd700]: AuthenticateNativeUser: Native user login failed 2017-11-24 17:25:02 Error: NetworkModule [Thread 7f0d671c4700]: User context does not exist for id 4 Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted November 25, 2017 ESET Staff Share Posted November 25, 2017 Seems that it is failing on login/password checks. Any chance you used special (non asci and non-numerical) characters in your password? If you are not sure, it is possible to reset password by running SERVER installer with just parameter "--server-root-password". Link to comment Share on other sites More sharing options...
David Norman 0 Posted November 27, 2017 Author Share Posted November 27, 2017 Thanks Martin, will try and reset and report back Link to comment Share on other sites More sharing options...
David Norman 0 Posted November 27, 2017 Author Share Posted November 27, 2017 Hi thanks for that tip, I'm afraid that didn't work same problem. Mysql database server is on the same host and we configured era to talk to the localhost 3306 port. I can see using iptraf that the application is talking to the mysql host ok. Not too sure where the issue is, guess I keep digging Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted November 27, 2017 ESET Staff Share Posted November 27, 2017 I missed error on screenshot you provided in first post. There seems to be different problem than wrong password (error message in login screen would clearly state that user name or password is invalid). In this case, I would recommend to check tomcat logs, most probably /var/log/tomcat*/. We have seen similar errors in case there was problem with tomcat or java version - which version are you actually using? What is the version of ERA components (Webconsole and SERVER)? Link to comment Share on other sites More sharing options...
David Norman 0 Posted November 27, 2017 Author Share Posted November 27, 2017 only downloaded the other day [root@tpin-era-server-centos6 administrator]# ls -la server-linux-x86_64.sh -rwxr-xr-x. 1 root root 82141156 Feb 21 2017 server-linux-x86_64.sh ############# # VARIABLES # ############# installed= upgrade= arg_installed_version=arg_current_version="6.5.417.0" version_status= # install-type possible values all,database,files install_type=all can't see much thats of use in /var/log/tomcat* root@tpin-era-server-centos6 tomcat]# ls -lt total 284 -rw-r--r--. 1 tomcat tomcat 9787 Nov 27 20:28 localhost_access_log.2017-11-27.txt -rw-r--r--. 1 tomcat tomcat 97046 Nov 27 20:28 catalina.2017-11-27.log -rw-rw----. 1 tomcat tomcat 99527 Nov 27 20:28 catalina.out -rw-r--r--. 1 root root 0 Nov 27 11:13 tomcat-initd.log -rw-r--r-- 1 tomcat tomcat 0 Nov 27 10:25 host-manager.2017-11-27.log -rw-r--r-- 1 tomcat tomcat 0 Nov 27 10:25 localhost.2017-11-27.log -rw-r--r-- 1 tomcat tomcat 0 Nov 27 10:25 manager.2017-11-27.log -rw-r--r--. 1 tomcat tomcat 632 Nov 26 22:31 localhost_access_log.2017-11-26.txt -rw-r--r--. 1 tomcat tomcat 993 Nov 26 18:51 catalina.2017-11-26.log -rw-rw----. 1 tomcat tomcat 3364 Nov 26 03:53 catalina.out-20171126.gz -rw-r--r--. 1 tomcat tomcat 1608 Nov 25 20:33 localhost_access_log.2017-11-25.txt -rw-r--r--. 1 tomcat tomcat 1986 Nov 25 08:43 catalina.2017-11-25.log -rw-r--r--. 1 tomcat tomcat 8812 Nov 24 23:26 localhost_access_log.2017-11-24.txt -rw-r--r--. 1 tomcat tomcat 30549 Nov 24 17:35 catalina.2017-11-24.log -rw-r--r--. 1 tomcat tomcat 0 Nov 24 16:22 host-manager.2017-11-24.log -rw-r--r--. 1 tomcat tomcat 0 Nov 24 16:22 localhost.2017-11-24.log -rw-r--r--. 1 tomcat tomcat 0 Nov 24 16:22 manager.2017-11-24.log Link to comment Share on other sites More sharing options...
David Norman 0 Posted November 28, 2017 Author Share Posted November 28, 2017 Hi there watching the server logs, the error definately is > 2017-11-28 13:53:20 Error: CServerSecurityModule [Thread 7fc1775fe700]: AuthenticateNativeUser: Native user login failed 2017-11-28 13:53:20 Error: NetworkModule [Thread 7fc137bc5700]: User context does not exist for id 3 I have just re installed again, and same issue. the install script, was sudo ./server-linux-x86_64.sh \ --skip-license \ --db-driver=MySQL \ --db-type="MySQL Server" \ --db-hostname=127.0.0.1 \ --db-port=3306 \ --db-name=era_db \ --db-admin-username=root \ --db-admin-password=**************************** --server-root-password=************************ \ --db-user-username=root \ --db-user-password=************************** \ --cert-hostname="****************************" Link to comment Share on other sites More sharing options...
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