DeaconMike 0 Posted November 20, 2017 Share Posted November 20, 2017 I have a message on my eSet mobile app: Your device is not fully optimized for anti-theft. The app wants a password. It does not recognize the password I use to sign in. I contacted eSet and got an unlock code which I am told to insert into the password field and click unlock. This does not work. The password is not recognized. Can anyone help? Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted November 21, 2017 ESET Moderators Share Posted November 21, 2017 For help unlocking your device, use our unlock wizard: https://support.eset.com/unlockems/ For "Device not fully optimized," we have new content to help walk you through that: Optimize your device in ESET Mobile Security for Android Link to comment Share on other sites More sharing options...
DeaconMike 0 Posted November 22, 2017 Author Share Posted November 22, 2017 6 hours ago, foneil said: For help unlocking your device, use our unlock wizard: https://support.eset.com/unlockems/ For "Device not fully optimized," we have new content to help walk you through that: Optimize your device in ESET Mobile Security for Android Actually, this did not help. I don't need help unlocking my device, it is not locked. The link to walk through Optimize your device... generates a 404. Any help out there? Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted November 22, 2017 ESET Moderators Share Posted November 22, 2017 Sorry, there was an extra / in the URL, here's the correct one https://support.eset.com/kb6587/ Link to comment Share on other sites More sharing options...
DeaconMike 0 Posted November 26, 2017 Author Share Posted November 26, 2017 My eSet says it is not optimized. I go to antitheft and am told I need to enter a password to access this feature. My password does not work. I use your code above, verifying it is correct, and click Enter. I do not see Unlock. The program tells me this is an incorrect password and I am right back where I started. Can you help? Link to comment Share on other sites More sharing options...
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