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kapela86

Can I deactivate & block computers in ELA?

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We have a ESET Endpoint Security + File Security license for 50 computers. I saw two computers that I didn't recognize, I deactivated them, then the next day I checked they were again there and activated. I did this again and later they were there again (with activated date corresponding to deactivation). I suspect someone is using our key, but I can't figure out who. Can I somehow block them permanently from using our key?

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Are those Endpoints managed by ERA? If so, couldn't it be that they fall into a dynamic group with not activated Endpoint and activation is triggered automatically?

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21 minutes ago, kapela86 said:

No, they are not activated from ERA

So the ERA agent is not installed and running on these machines at all?

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And how would I know that, I'm telling you, " I suspect someone is using our key ".

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As of now, blacklisting of devices is not possible. What could help is to contact your ESET sales representative, and ask themto reset your license key.

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