ERA upgrade still in planned state

[Shafiq 0]

Hi,

I have initiated the task in ERA, to upgrade ERA from 6.4 to latest 6.5 ERA. I have run the task from Admin ->client task -> Remote administrator components upgrade.

The task is still in planned state even after 20 hours. Can you please help me to resolve this issue.

Server: Windows server 2012 R2 64 bit

ESET ERA server version: 6.4.295.0

ESET ERA web console version: 6.4.281

************************************

update module 1069 (20161122)

Translation support module 1636 (20171010)

configuration module 1526.5 (20170926)

sysinspector module 1269 (20170321)

[Shafiq 0]

Can anyone Please help me to resolve this issue.

[Shafiq 0]

Marcos or anyone from ESET help me on this issue please.

[MichalJ 434]

Can you send us the details about:

- is the agent, to which the task has been scheduled to connecting?

- what is the target / scheduling (settings) of this client task?

[Shafiq 0]

I only want to upgrade ERA server and Web console on Internal ESET antivirus server. scheduling is ASAP

[Shafiq 0]

HI Michal,

The agent wasnt communicating with the ERA server. Once i reinstall the agent and communication happen.. ERA was able to upgrade.

Your hint on Agent helped me resolved the issue. Thank you.

 

 

[MichalJ 434]

It´s important to understand, that the "ERA components upgrade task", is a "client task" type, which means, it is being carried out by ERA agent. Means, that ERA agent downloads the ERA server / ERA webconsole from ESET repository, and upgrades them. It also upgrades himself, during the process. If agent is not connecting (for whatever reason), task will not be executed.