rollindadice 0 Posted October 26, 2017 Share Posted October 26, 2017 I installed the ERA unto my Windows 2012 R2 server to test this trial license before actually buying for our company, installation went through with no problems, issue arises when I try to create 32bit or 64bit installer , I get this error Internal Server Error, anyone else had such an error, what steps should I take. check attached file. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted October 26, 2017 ESET Staff Share Posted October 26, 2017 (edited) Please enable full trace log verbosity of SERVER (advanced -> server settings), re-try installer creation and check or send me privately (PM) SERVER's trace.log located in: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs Generating installers may have failed on multiple phases, where most problematic is downloading installer files (around 200MB). Edited October 26, 2017 by MartinK Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted October 26, 2017 Administrators Share Posted October 26, 2017 You can also create a Wireshark log while creating an AOI which might shed more light if it's failing on downloading the installer. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted October 26, 2017 ESET Staff Share Posted October 26, 2017 Relevant error from provided trace log is: GetFile: Failed to process HTTP request (error code: 20019, url: 'http://repository.eset.com/v1/com/eset/tools/installers/bootstrapper_era/v1/1.0.8.0/epi_are.exe') which means that HTTP download was interrupted before reference file has been downloaded. We have seen this in multiple occasions: HTTP proxy was not working properly ESET infrastructure issue (but that should not be this case as it does not work for longer time) Poor internet connectivity which results in connection timeout Firewall that blocks download of executable (*.exe) files Could you verify that file can be downloaded manually? It may be helpful to generate wireshark log, as recommended @Marcos. I would guess there is either problem with downloading this type of files, or problem with larger files download (this specific is around ~11MB). There does not seems to be problem with connectivity, as you won't be able to get so far with installer creation. Link to comment Share on other sites More sharing options...
rollindadice 0 Posted October 26, 2017 Author Share Posted October 26, 2017 1 hour ago, MartinK said: Please re-try and check or send me privately (PM) SERVER's trace.log located in: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs Generating installers may have failed on multiple phases, where most problematic is downloading installer files (around 200MB). I tried downloading it manually , timing out with any browser, and also timed out on my download manager that I use , check attached. Link to comment Share on other sites More sharing options...
rollindadice 0 Posted October 26, 2017 Author Share Posted October 26, 2017 1 hour ago, MartinK said: Relevant error from provided trace log is: GetFile: Failed to process HTTP request (error code: 20019, url: 'hxxp://repository.eset.com/v1/com/eset/tools/installers/bootstrapper_era/v1/1.0.8.0/epi_are.exe') which means that HTTP download was interrupted before reference file has been downloaded. We have seen this in multiple occasions: HTTP proxy was not working properly ESET infrastructure issue (but that should not be this case as it does not work for longer time) Poor internet connectivity which results in connection timeout Firewall that blocks download of executable (*.exe) files Could you verify that file can be downloaded manually? It may be helpful to generate wireshark log, as recommended @Marcos. I would guess there is either problem with downloading this type of files, or problem with larger files download (this specific is around ~11MB). There does not seems to be problem with connectivity, as you won't be able to get so far with installer creation. I just tried downloading manually but didn't get through, check attached Link to comment Share on other sites More sharing options...
rollindadice 0 Posted October 26, 2017 Author Share Posted October 26, 2017 1 hour ago, Marcos said: You can also create a Wireshark log while creating an AOI which might shed more light if it's failing on downloading the installer. How can I create a wireshark log? what does AOI stand for( excuse me for not knowing) Link to comment Share on other sites More sharing options...
santoso 7 Posted October 27, 2017 Share Posted October 27, 2017 8 hours ago, rollindadice said: How can I create a wireshark log? what does AOI stand for( excuse me for not knowing) here how to create wireshark loghttps://support.eset.com/kb6446/?viewlocale=en_US AOI stand for All in One Installer. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted October 29, 2017 ESET Staff Share Posted October 29, 2017 On 10/26/2017 at 9:44 PM, rollindadice said: I just tried downloading manually but didn't get through, check attached Please try to investigate why you are not able to download mentioned file: it is crucial for installer. Maybe there is HTTP proxy blocking download? Also check whether another required file: http://repository.eset.com/v1/com/eset/apps/business/era/agent/v6/6.5.522.0/agent_x64.msi could be downloaded. At least we will know whether all files, or only specific are blocked. Link to comment Share on other sites More sharing options...
rollindadice 0 Posted November 1, 2017 Author Share Posted November 1, 2017 On 27/10/2017 at 12:17 AM, santoso said: here how to create wireshark loghttps://support.eset.com/kb6446/?viewlocale=en_US AOI stand for All in One Installer. Thanks , just installed Wireshark, now running, will send Wireshark File to forum in a bit Link to comment Share on other sites More sharing options...
rollindadice 0 Posted November 1, 2017 Author Share Posted November 1, 2017 amazingly while having wireshark running , the installer seems to be downloading now, haha took quite a while on 0% , then it started downloading ,it went to 10, 14, it's stuck at 26% for about 5 minutes now Link to comment Share on other sites More sharing options...
Recommended Posts