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Unable to Run ESET Scanner Download


Teri
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Please advise if I need any extra tools to run the ESET scanner download from Facebook. I could download the application, but when I try to open and run, only a black screen pops up for 1 second. 

[Samsung Laptop, Windows 8.1, link won't open/run in Chrome or Opera browser] 

The file downloads but won't open. I can't use Facebook until this application opens 

ESET_T10155280678654671T (Application)

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Please provide a screen shot as we discontinued the Facebook scanner a quite long time ago when Facebook made substantial changes in their API.

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Per YouTube my problem is a common one for hundreds of people. I'm seeing that the winning suggestion is to wait it out and eventually this prompt goes away and you're allowed back in. I find that very disturbing for your company, because your software might be considered the real culprit. 

 

Looking forward to hearing from you

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