hamechiz 0 Posted October 26, 2017 Share Posted October 26, 2017 (edited) Hello The problem I encountered when I wanted to see Internet Security from version 10.1.219.0 64 bit to 11.0.144.0 64 bit, Update me When updating setup> advanced setup> antivirus The enable initial scan field did not exist I deleted the old version and installed the new version to make it correct I do not know what other problems are with the anti-virus update please check it Edited October 26, 2017 by hamechiz Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted October 26, 2017 Administrators Share Posted October 26, 2017 Unfortunately, I have no clue what you mean by "The enable initial scan field did not exist". Please clarify. Link to comment Share on other sites More sharing options...
hamechiz 0 Posted October 26, 2017 Author Share Posted October 26, 2017 (edited) There is no option to enable initial scan when prompted This problem occurs when you want to update the old version to the new version without deleting the software But you must clear the virus and install it twice to get it right I do not know the other disadvantages of this update without removing the software, and I told this defect to fix its support. How can these flaws be sent to support? Edited October 26, 2017 by hamechiz Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted October 26, 2017 Administrators Share Posted October 26, 2017 Still I don't understand what you exactly mean. There's a setting for controlling the initial scan but as far as I know it's present only in business products. Link to comment Share on other sites More sharing options...
hamechiz 0 Posted October 26, 2017 Author Share Posted October 26, 2017 3 minutes ago, Marcos said: Still I don't understand what you exactly mean. There's a setting for controlling the initial scan but as far as I know it's present only in business products. Do you know how to upgrade the software without deleting it? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted October 27, 2017 Administrators Share Posted October 27, 2017 14 hours ago, hamechiz said: Do you know how to upgrade the software without deleting it? Install a newer version over the former one. Link to comment Share on other sites More sharing options...
hamechiz 0 Posted October 27, 2017 Author Share Posted October 27, 2017 1 hour ago, Marcos said: Install a newer version over the former one. I've solved my problem, I just want to solve it in general This is a problem when I use the old version and click on the new installation to update This is a bug, and I'll tell you that Did you notice? Link to comment Share on other sites More sharing options...
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