Shafiq 0 Posted October 25, 2017 Share Posted October 25, 2017 Hi There, We are getting "Module updates failed" undocumented serious error (0X210a) when try to update virus signature. I have activated license using off-line key option. ESET shows product activated. This computer connects to the Internet and not managed by ERA. second issue: Another PC managed by ERA and updates through internal ESET server gives error "Module update failed" Product: ESET Endpoint security 6.6 ERA: 6.4 Thanks! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,909 Posted October 25, 2017 Administrators Share Posted October 25, 2017 Please enable advanced update engine logging in the advanced setup -> tools -> diagnostics and run update. Then disable logging and provide me with the updater*.etl file created in the Diagnostics folder. Alternatively you can collect logs with ELC and provide me with the generated zip file. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted October 26, 2017 Author Share Posted October 26, 2017 HI Marcos, Client starting to work properly. Thanks. Link to comment Share on other sites More sharing options...
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