itman 1,748 Posted October 19, 2017 Share Posted October 19, 2017 (edited) For some time, I have been unable to use Eset GUI based help, i.e. circled "?" references. Clicking on any resulted in inability to connect to Eset help web site. Finally realized that Eset GUI is trying to connect to http://help.eset.com/.............. versus https://help.eset.com/.............. Please fix ASAP. Edited October 19, 2017 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,271 Posted October 19, 2017 Administrators Share Posted October 19, 2017 Both http://help.eset.com and https://help.eset.com work, I've just tested it to make sure. Link to comment Share on other sites More sharing options...
itman 1,748 Posted October 19, 2017 Author Share Posted October 19, 2017 The problem is IE11 just hangs and shows a blank page. See below screen shot: Link to comment Share on other sites More sharing options...
itman 1,748 Posted October 19, 2017 Author Share Posted October 19, 2017 Forgot to mention that the help for a specific topic with a section doesn't work at all. Clicking on the circled "I" symbol does nothing. Link to comment Share on other sites More sharing options...
persian-boy 22 Posted October 21, 2017 Share Posted October 21, 2017 Working for me.maybe you need to change the browser Link to comment Share on other sites More sharing options...
itman 1,748 Posted October 21, 2017 Author Share Posted October 21, 2017 @Marcos I found out what the problem is. For some inexplicable reason, Eset's help web site, i.e. http://help.eset.com , is no longer compatible with IE11 EPM. Temporary work around is to add the above URL to IE11's Trusted Zone. By default, anything used in that Zone opens outside of EPM. This Eset Help URL worked w/o problems a while back. So the issue might be the CloudFront servers Eset uses or Microsoft changed AppContainer processing for IE11. Link to comment Share on other sites More sharing options...
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