Kwandes 1 Posted October 19, 2017 Share Posted October 19, 2017 I have just installed Windows 10(new SSD,s everything clean). Didn't installing anything but windows updates etc. No other AV except Windows Defender. When using both live and offline installer after downloading and choosing folders etc, during installation part it stops and says:The installation was not completed successfully. This may be a result of malware activity. To check the system for potential threats it is recommended to run a Specialized Cleaner. Error code: MSI.1923 Doesn't work for both custom and default folder. First instance of installing did work and started creating a bunch of files but in a wrong folder so I canceled it and changed folder. After that it never create more than HELP folder. Specialized Cleaner and other software found on ESET forums did not detect any AV and threats/malware. Specialized Cleaner sometimes work all the way and tells it didn't find anything and sometimes stops in the middle of searching. Running out of ideas what to do, might simply reinstall windows 10 all together as it's still pretty much clean. Attached a capture of the error. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,168 Posted October 20, 2017 ESET Moderators Share Posted October 20, 2017 Hello, I would suggest to run ESET log collector and contact your local ESET support to inspect the installation logs to find out what went wrong. Regards, P.R. Link to comment Share on other sites More sharing options...
Kwandes 1 Posted October 20, 2017 Author Share Posted October 20, 2017 Forgot to close this topic. After all I decided to simply reinstall Windows 10. Afterwards I installed Eset without a problem. Link to comment Share on other sites More sharing options...
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