HSW 9 Posted October 6, 2017 Share Posted October 6, 2017 Hi, we have problems with installing, so we reinstall and reenroll the device. Now after the client connects to the server: "Device has been removed from management manually" After this no other actions possible after this, phone "say" all is ok. Android OS: 6.0.1 Device: STH100-2 (DTEK50) ERAS: last version Endpoint: 2.1.18.0-0 Any Tips? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 394 Posted October 9, 2017 ESET Staff Share Posted October 9, 2017 Hello, If you don't mind losing the ERA history for the device, the easiest way would be to clean up and start from scratch: send a Stop managing task to the device from webconsole (wait for a few minutes for it to propagate) remove the device from ERA using webconsole remove the endpoint app from device (optional check: In the MDM database, Device table, the device should no longer be listed (DeviceID = IMEI or MAC) enroll the device normally This may have been caused by a bug we found recently, we're working on a hotfix release. Sorry for the trouble. Link to comment Share on other sites More sharing options...
HSW 9 Posted October 10, 2017 Author Share Posted October 10, 2017 Hi MichalJ, Stop Managing? What action you mean? Deactivate Products? Link to comment Share on other sites More sharing options...
HSW 9 Posted October 10, 2017 Author Share Posted October 10, 2017 I found the option, i will try it today. Link to comment Share on other sites More sharing options...
HSW 9 Posted October 10, 2017 Author Share Posted October 10, 2017 stop managing, remove and renroll: Client Shows as "ok" but under details old status is mark as red and do not go away, also not up to date massage. Handy it self say all is fine. Link to comment Share on other sites More sharing options...
ESET Staff madmaxoft 3 Posted October 11, 2017 ESET Staff Share Posted October 11, 2017 Hello, sorry for the trouble, we've identified an issue in the MDM code and we'll be releasing a hotfix for this soon. Link to comment Share on other sites More sharing options...
HSW 9 Posted October 18, 2017 Author Share Posted October 18, 2017 Hi, any updates here? Link to comment Share on other sites More sharing options...
BobMan 2 Posted October 24, 2017 Share Posted October 24, 2017 @madmaxoft Can we get an update on timeline for this patch please. There are clearly multiple users facing similar issues and for us this is becoming completely unmanageable. We are now over 2 months without a single mobile client updating its status. Link to comment Share on other sites More sharing options...
ESET Staff madmaxoft 3 Posted October 30, 2017 ESET Staff Share Posted October 30, 2017 The hotfix has just been released. Link to comment Share on other sites More sharing options...
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