Report post Posted October 6 Hi, we have problems with installing, so we reinstall and reenroll the device. Now after the client connects to the server: "Device has been removed from management manually" After this no other actions possible after this, phone "say" all is ok. Android OS: 6.0.1 Device: STH100-2 (DTEK50) ERAS: last version Endpoint: 2.1.18.0-0 Any Tips? Share this post Link to post Share on other sites
Report post Posted October 9 Hello, If you don't mind losing the ERA history for the device, the easiest way would be to clean up and start from scratch: send a Stop managing task to the device from webconsole (wait for a few minutes for it to propagate) remove the device from ERA using webconsole remove the endpoint app from device (optional check: In the MDM database, Device table, the device should no longer be listed (DeviceID = IMEI or MAC) enroll the device normally This may have been caused by a bug we found recently, we're working on a hotfix release. Sorry for the trouble. Share this post Link to post Share on other sites
Report post Posted October 10 Hi MichalJ, Stop Managing? What action you mean? Deactivate Products? Share this post Link to post Share on other sites
Report post Posted October 10 I found the option, i will try it today. Share this post Link to post Share on other sites
Report post Posted October 10 stop managing, remove and renroll: Client Shows as "ok" but under details old status is mark as red and do not go away, also not up to date massage. Handy it self say all is fine. Share this post Link to post Share on other sites
Report post Posted October 11 Hello, sorry for the trouble, we've identified an issue in the MDM code and we'll be releasing a hotfix for this soon. Share this post Link to post Share on other sites
Report post Posted yesterday at 05:03 AM Hi, any updates here? Share this post Link to post Share on other sites
