URL Whitelisting is broken

[Meremo 0]

Dear Eset,

 

Sadly, I'm not able to whitelist an URL with Eset Cyber Security. I tried every method I could think of, like:

*url*

*.url.*

*hxxp://url/*

*url/*

 

For sure, I clicked List Active.

 

It is happening with every blocked site I tried. No chance to access it without disabling the web filter.

 

URL blocking instead is working fine.

In the windows version of Eset, NOD32 v7, I don't have this problem.

 

Please fix this, it is an annoying problem.

I don't want to give out the URLs I used, so please try it yourself.

 

I'm using OS X Mavericks 10.9 and the latest Eset Cyber Security.

Edited November 9, 2013 by Meremo

[Weng 3]

Same thing happen to my ESS 7 black list. I am running Windows 7 and the black list is not working at all!!!

[Meremo 0]

Still no reply from Eset? I'm sad.

 

This is absolutely not acceptable and prevents me from working. I need a working whitelist for my URLs.

 

Please fix it, else I have to choose another Antivirus software.

Edited November 10, 2013 by Meremo

[SweX 871]

Still no reply from Eset? I'm sad.

 

This is absolutely not acceptable and prevents me from working. I need a working whitelist for my URLs.

 

Please fix it, else I have to choose another Antivirus software.

Sorry no help from me   I just want to point out that it is still weekend, but its Monday tomorrow so I am sure an official reply will come then.  

[Arakasi 549]

Same thing happen to my ESS 7 black list. I am running Windows 7 and the black list is not working at all!!!

Wengs issue was fixed by clicking the *activate list* feature.

 

Its Saturday / Sunday , please wait till Monday Meremo, people dont work on the weekends, who does that  ?!?!? 

Edited November 10, 2013 by Arakasi

[Meremo 0]

Still not fixed, still no answer from Eset.

 

I'm changing my antivirus, thanks for no support.

Edited November 17, 2013 by Meremo

[SweX 871]

Still not fixed, still no answer from Eset.

 

I'm changing my antivirus, thanks for no support.

I hate to say it but I understand your reaction after one week and no reply, FYI I have reported this thread to the mods to get their attention.

 

I actually thought about directing you to Customer Care but since you posted here I hoped someone official would reply to you here.  

Edited November 17, 2013 by SweX

[Peter Randziak 1,130]

Hello Meremo,

 

we will look into this, you will get reply soon.

[SweX 871]

Thanks for replying Peter 

[Peter Randziak 1,130]

Hello Meremo,

 

could you please send me your exported configuration via private message?

We tried to reproduce the issue, but it was working without any issues.