Can't login to my.eset.com via Parental Control app

[IanH 0]

I already have eset products so I already have a my.eset.com account.  I can login via Chrome on my laptop, however I have downloaded and installed the Parental Control app on my Samsung tablet and I am trying to set up the app.  When given the choice to sign in or register, I choose sign in and provide my credentials.  They are rejected event though they are correct.  So, I try to create a new account with the same email address, and surprise, surprise, it's rejected because.... it's already registered!!  Utterly frustrating.  And no, I'm not willing to reset passwords cause I know that the password is working.

Anyone got any advice?

[foneil 342]

That's strange, if you're just using your my.eset.com credentials to SIGN IN to the Parental Control app, and you've used those same credentials to login via Chrome on laptop, it should work.

What does it say when the credentials are rejected? You are connected to internet at the time of signing in? 

[IanH 0]

Hi foneil,

Definitely connected to net. Just retried and failed and yet if i go to chrome and paste the same details into my.eset.com i login just fine.

The error msg is attached.

[Marcos 5,461]

Please pm me and @metaller (ESET's developer) your registration email address to my.eset.com so that we can check your account.

[IanH 0]

I tried. System says @metaller can't receive messages!l

[IanH 0]

Successfully pm'd @Marcos.