Jump to content

Archived

This topic is now archived and is closed to further replies.

IanH

Can't login to my.eset.com via Parental Control app

Recommended Posts

I already have eset products so I already have a my.eset.com account.  I can login via Chrome on my laptop, however I have downloaded and installed the Parental Control app on my Samsung tablet and I am trying to set up the app.  When given the choice to sign in or register, I choose sign in and provide my credentials.  They are rejected event though they are correct.  So, I try to create a new account with the same email address, and surprise, surprise, it's rejected because.... it's already registered!!  Utterly frustrating.  And no, I'm not willing to reset passwords cause I know that the password is working.

Anyone got any advice?

Share this post


Link to post
Share on other sites

That's strange, if you're just using your my.eset.com credentials to SIGN IN to the Parental Control app, and you've used those same credentials to login via Chrome on laptop, it should work.

What does it say when the credentials are rejected? You are connected to internet at the time of signing in? 

Share this post


Link to post
Share on other sites

Hi foneil,

Definitely connected to net. Just retried and failed and yet if i go to chrome and paste the same details into my.eset.com i login just fine.

The error msg is attached.

Screenshot_20170927-221728.png

Share this post


Link to post
Share on other sites

Please pm me and @metaller (ESET's developer) your registration email address to my.eset.com so that we can check your account.

Share this post


Link to post
Share on other sites

I tried. System says @metaller can't receive messages!l

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...