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ESET website broken! Cannot raise new ticket!


davidenco
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https://www.eset.com/uk/enquiry/support/

The page loads but an error is generated in the developer console, as follows:

"Uncaught amplify.request: unknown resourceId: Countries_All"

The page is not loading either; I am seeing a spinny icon where the form should be.

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  • ESET Moderators

1) the individual support ticket sites are by region, so if there's an issue with the /uk page, that would be resolved by the UK team, I've notified them of this thread

2) where are you finding that kb.eset.com link? That is a really old link, we migrated to support.eset.com some time ago. Maybe the security alert is a result of the redirect. I can mention this to our web team to look at. 

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I had that in my favorites and it has always worked...till now. I'll change my favorite. 

(Thought I was just having a senior moment.:P)

I believe davidenco already reported the other issue to ESET UK.

Thanks Fer.

Edited by TomFace
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  • 2 weeks later...
  • Administrators

Thank you davidenco and TomFace for your reports!

1)
You can always create a new support ticket using the international support form: https://www.eset.com/int/support/contact/
After entering your country and license information, the newly created ticket will be properly redirected to a specific country/distributor.

2)
Regarding the SSL cert error problem:
- always use support.eset.com instead of kb.eset.com
- the redirect logic of http://kb.eset.com/ANYTHING has been modified to go to https://support.eset.com/ANYTHING - you should be no longer be redirected through https://kb.eset.com

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3 hours ago, Nubian said:

Thank you davidenco and TomFace for your reports!

1)
You can always create a new support ticket using the international support form: https://www.eset.com/int/support/contact/
After entering your country and license information, the newly created ticket will be properly redirected to a specific country/distributor.

2)
Regarding the SSL cert error problem:
- always use support.eset.com instead of kb.eset.com
- the redirect logic of hxxp://kb.eset.com/ANYTHING has been modified to go to https://support.eset.com/ANYTHING - you should be no longer be redirected through https://kb.eset.com

Hello,

 

I can confirm that I get redirected to support.eset.com

Everything Is fine now atleast on my end.

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