Jump to content

Archived

This topic is now archived and is closed to further replies.

davidenco

ESET website broken! Cannot raise new ticket!

Recommended Posts

Eek! I would not expect to see a security error on a security solutions website!

Share this post


Link to post
Share on other sites

1) the individual support ticket sites are by region, so if there's an issue with the /uk page, that would be resolved by the UK team, I've notified them of this thread

2) where are you finding that kb.eset.com link? That is a really old link, we migrated to support.eset.com some time ago. Maybe the security alert is a result of the redirect. I can mention this to our web team to look at. 

Share this post


Link to post
Share on other sites

I had that in my favorites and it has always worked...till now. I'll change my favorite. 

(Thought I was just having a senior moment.:P)

I believe davidenco already reported the other issue to ESET UK.

Thanks Fer.

Share this post


Link to post
Share on other sites

Thank you davidenco and TomFace for your reports!

1)
You can always create a new support ticket using the international support form: https://www.eset.com/int/support/contact/
After entering your country and license information, the newly created ticket will be properly redirected to a specific country/distributor.

2)
Regarding the SSL cert error problem:
- always use support.eset.com instead of kb.eset.com
- the redirect logic of http://kb.eset.com/ANYTHING has been modified to go to https://support.eset.com/ANYTHING - you should be no longer be redirected through https://kb.eset.com

Share this post


Link to post
Share on other sites
3 hours ago, Nubian said:

Thank you davidenco and TomFace for your reports!

1)
You can always create a new support ticket using the international support form: https://www.eset.com/int/support/contact/
After entering your country and license information, the newly created ticket will be properly redirected to a specific country/distributor.

2)
Regarding the SSL cert error problem:
- always use support.eset.com instead of kb.eset.com
- the redirect logic of hxxp://kb.eset.com/ANYTHING has been modified to go to https://support.eset.com/ANYTHING - you should be no longer be redirected through https://kb.eset.com

Hello,

 

I can confirm that I get redirected to support.eset.com

Everything Is fine now atleast on my end.

Share this post


Link to post
Share on other sites

We have fixed the issue afaik with the redirects, which was causing the security certificate issue. 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...