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ALL IN ONE INSTALLER packet install fail


hungtt
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Hi all,

I created All In One installer for clients via my ERA server and share this packet to clients.

When clients setup this packet, all have alert : Installation failed.This may be a result of malware activity.

But when i downloaded MSI on eset.com, ,my clients can setup this.

Please help me check this. ( my clients not install any AV before).

 

fail.png

2.png

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  • ESET Staff

In what phase is installation interrupted with this error? Before any products installation is started? Or even before initial screen with installer information is shown?

I would recommend to check installer logs located in %temp%\eset\bts\ for any obvious problems. Mentioned directory should contain log of all-in-one installer, and in case installation of bundled products started, theirs installation logs should be located somewhere around.

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15 hours ago, hungtt said:

Hi MartinK,

Update my issue, this issue on ESET ENPOINT SECURITY product, when i created ALL IN ONE for ESET ENPOINT ANTIVIRUS it is ok.

Seems that it failed during AGENT installation. There should be full msiexec log of it located here: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\eset\liveinstaller_20170926021601_eraa.log. Please check whether it is still available -> I hope it will contain failure reason.

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6 hours ago, MartinK said:

Seems that it failed during AGENT installation. There should be full msiexec log of it located here: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\eset\liveinstaller_20170926021601_eraa.log. Please check whether it is still available -> I hope it will contain failure reason.

HI MartinK,

i checked log eraa.log.May be issue with my config, i fixed it.

Thanks  your advice.

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8 hours ago, vanroy said:

Hey 

The error MSI.5008 ?

 

Please check logs as I recommended. Unfortunately I do not have access to those error descriptions and without logs, there will be only possibility: file support ticket so that respective developers could check what it actually means.

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