hungtt 1 Posted September 25, 2017 Share Posted September 25, 2017 Hi all, I created All In One installer for clients via my ERA server and share this packet to clients. When clients setup this packet, all have alert : Installation failed.This may be a result of malware activity. But when i downloaded MSI on eset.com, ,my clients can setup this. Please help me check this. ( my clients not install any AV before). Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted September 25, 2017 ESET Staff Share Posted September 25, 2017 In what phase is installation interrupted with this error? Before any products installation is started? Or even before initial screen with installer information is shown? I would recommend to check installer logs located in %temp%\eset\bts\ for any obvious problems. Mentioned directory should contain log of all-in-one installer, and in case installation of bundled products started, theirs installation logs should be located somewhere around. Link to comment Share on other sites More sharing options...
vanroy 0 Posted September 25, 2017 Share Posted September 25, 2017 MSI.5008 Link to comment Share on other sites More sharing options...
hungtt 1 Posted September 26, 2017 Author Share Posted September 26, 2017 Hi MartinK, This's my bts log when install error. P/s : my ERA server use host on Mircosoft Azure. Linux linux 3.10.0-693.2.2.el7.x86_64 #1 SMP Sat Sep 9 03:55:24 EDT 2017 x86_64 x86_64 x86_64 GNU/Linux bootstrapper_x64_20170926021222.log Link to comment Share on other sites More sharing options...
hungtt 1 Posted September 26, 2017 Author Share Posted September 26, 2017 Hi MartinK, Update my issue, this issue on ESET ENPOINT SECURITY product, when i created ALL IN ONE for ESET ENPOINT ANTIVIRUS it is ok. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted September 26, 2017 ESET Staff Share Posted September 26, 2017 15 hours ago, hungtt said: Hi MartinK, Update my issue, this issue on ESET ENPOINT SECURITY product, when i created ALL IN ONE for ESET ENPOINT ANTIVIRUS it is ok. Seems that it failed during AGENT installation. There should be full msiexec log of it located here: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\eset\liveinstaller_20170926021601_eraa.log. Please check whether it is still available -> I hope it will contain failure reason. Link to comment Share on other sites More sharing options...
vanroy 0 Posted September 27, 2017 Share Posted September 27, 2017 Hey The error MSI.5008 ? Link to comment Share on other sites More sharing options...
hungtt 1 Posted September 27, 2017 Author Share Posted September 27, 2017 6 hours ago, MartinK said: Seems that it failed during AGENT installation. There should be full msiexec log of it located here: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\eset\liveinstaller_20170926021601_eraa.log. Please check whether it is still available -> I hope it will contain failure reason. HI MartinK, i checked log eraa.log.May be issue with my config, i fixed it. Thanks your advice. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted September 27, 2017 ESET Staff Share Posted September 27, 2017 8 hours ago, vanroy said: Hey The error MSI.5008 ? Please check logs as I recommended. Unfortunately I do not have access to those error descriptions and without logs, there will be only possibility: file support ticket so that respective developers could check what it actually means. Link to comment Share on other sites More sharing options...
Recommended Posts