Error downloading file from server

[Des 0]

Hi there, could you check if there are any issues with this week's weekly update 16086? My offline Win7 machine is getting error 'Error downloading file from update server' when it tries to update with this week's update file. ESET version is 5.0.2254.0

I've tried clearing cache to fix the problem using instructions from link below but it does not seem to help at all.

hxxp://support.eset.com/kb2134/?locale=en_EN

Edited September 20, 2017 by Des

[Marcos 5,070]

Do you update from ESET's update servers or from a mirror? I'd strongly recommend upgrading to Endpoint v6.6 which has an option for easy troubleshooting - in the advanced setup -> tools -> diagnostics, enable Advanced update engine logging and then run manual update. Finally disable update logging and post here the updater*.etl log created in the Diagnostics folder.

[Des 0]

Hi Marcos, thanks for looking into this. I'm actually updating from a mirror and I'm afraid I don't have the luxury of performing an ESET software update on that machine at the moment. Is there anything that's in that update that stops ESET 5 from updating? The only thing I can see in that error log is 'error downloading file from ESET server'.

[Marcos 5,070]

Do you create the mirror with ESET Remote Administrator or with another ESET's product?

[Des 0]

Sorry, let me clarify on the updating method again. The update is downloaded manually from download.eset.com on 18 September. File used is weekly_eav32_nanos.rar. This file is then transferred manually to the offline terminal and updated manually via a local folder.