Jump to content

Error downloading file from server


Des
 Share

Recommended Posts

Hi there, could you check if there are any issues with this week's weekly update 16086? My offline Win7 machine is getting error 'Error downloading file from update server' when it tries to update with this week's update file. ESET version is 5.0.2254.0

I've tried clearing cache to fix the problem using instructions from link below but it does not seem to help at all.

hxxp://support.eset.com/kb2134/?locale=en_EN

Edited by Des
Link to comment
Share on other sites

  • Administrators

Do you update from ESET's update servers or from a mirror? I'd strongly recommend upgrading to Endpoint v6.6 which has an option for easy troubleshooting - in the advanced setup -> tools -> diagnostics, enable Advanced update engine logging and then run manual update. Finally disable update logging and post here the updater*.etl log created in the Diagnostics folder.

Link to comment
Share on other sites

Hi Marcos, thanks for looking into this. I'm actually updating from a mirror and I'm afraid I don't have the luxury of performing an ESET software update on that machine at the moment. Is there anything that's in that update that stops ESET 5 from updating? The only thing I can see in that error log is 'error downloading file from ESET server'.

Link to comment
Share on other sites

Sorry, let me clarify on the updating method again. The update is downloaded manually from download.eset.com on 18 September. File used is weekly_eav32_nanos.rar. This file is then transferred manually to the offline terminal and updated manually via a local folder.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...