leynaa 0 Posted September 19, 2017 Posted September 19, 2017 I get the error regarding hips, "communication with driver failed. hips is inactive". The main page of the antivirus tells me anti-stealth is non-functional, and on the setup>computer protection page it says host intrusion prevention system is disable however when I click on it to try and enable it, it says it's already enabled. I have also occasionally received the error "user rules file contains invalid data". I have read the post here: (hxxp://support.eset.com/kb2811/?viewlocale=en_US) and followed the steps but everything is still the same. I don't know what else I can do.
Administrators Marcos 5,741 Posted September 19, 2017 Administrators Posted September 19, 2017 Try uninstalling ESET, removing all possible remnants in safe mode using the ESET Uninstall tool and install the latest v10.1 from scratch. Let us know if that resolved the issue.
leynaa 0 Posted September 20, 2017 Author Posted September 20, 2017 I have tried uninstalling, using the tool, and re-installing. Unfortunately, everything seems to be the same.
persian-boy 22 Posted September 20, 2017 Posted September 20, 2017 (edited) Hi, Sorry for my reply but 1-What is your os? 2-Are you using another security software that uses some hooks?like Sandboxie or...? 3-Did you change some settings in windows? or some reg tweaks? did you change smth via grp policy? I guess if you answer these questions they can help you better-.- Edited September 20, 2017 by persian-boy
Administrators Marcos 5,741 Posted September 20, 2017 Administrators Posted September 20, 2017 Please export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ehdrv and post the reg file compressed in rar archive.
leynaa 0 Posted September 20, 2017 Author Posted September 20, 2017 Ok, here you go. I think this is right. regfile.rar
Administrators Marcos 5,741 Posted September 20, 2017 Administrators Posted September 20, 2017 It looks ok. Please also collect logs with ELC and post the generated zip file. You can provide it to me via a pm. If too big to attach, upload it to a safe location and pm me just a download link.
Samoréen 8 Posted September 20, 2017 Posted September 20, 2017 (edited) leynaa, Did this issue appear after an update of ESET NOD32 ? In which case, have a look there : or here Edited September 20, 2017 by Samoréen
leynaa 0 Posted September 22, 2017 Author Posted September 22, 2017 I have tried going on the log to see the drivers but cannot find where the drivers that weren't installed are. I only see the message that communication with a driver failed but not which one.
Samoréen 8 Posted September 22, 2017 Posted September 22, 2017 (edited) Leynaa, Try to re-install those that are marked as "unable to communicate with..." and those mentioned in the thread I mentioned. Re-installing a driver will do no harm anyway. Good luck. Edited September 22, 2017 by Samoréen
Samoréen 8 Posted September 22, 2017 Posted September 22, 2017 (edited) 10 hours ago, Samoréen said: Try to re-install those that are marked as "unable to communicate with..." Sorry. You don't know which ones. Just try to re-install those mentioned in the thread I quoted. This always solved the problem for me (I have the same problem with each program update since version 9). Edited September 22, 2017 by Samoréen
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