Amir.a 0 Posted September 18, 2017 Share Posted September 18, 2017 Hi I have samsung s7 edge and I turned on sim guard. when I change the sim card my device locked. My device is offline so I used "costumer care" mode from "forgotten password" list.and I follow that. but I never get the email with unlock code. please solve my problem........please thank you "*sorry about bad grammar and dictation....because I'm not originally English*" Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 I'm very nervous.........please answer before I kill myself.......please........I have too many things in my phone.......please Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 It's 3 days i sit next to my pc and check emails and comments........but I didn't receive any solution........FOR GOD SAKE HELP ME....... Link to comment Share on other sites More sharing options...
Manolito 0 Posted September 19, 2017 Share Posted September 19, 2017 Have you tried every step of this article? https://support.eset.com/kb2949/?locale=en_US Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 1 minute ago, Manolito said: Have you tried every step of this article? https://support.eset.com/kb2949/?locale=en_US Yes I did but i didn't get the email with unlock code my phone is offline Link to comment Share on other sites More sharing options...
Manolito 0 Posted September 19, 2017 Share Posted September 19, 2017 I quote from this article: Quote Tap Forgotten password? → Email → Request code. You will receive an email containing the unlock code to the email address associated with your ESET license purchase. Did you purchase a license in the first place? If you ordered it via Google Play, you would have to use this email address. Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 3 minutes ago, Manolito said: I quote from this article: Did you purchase a license in the first place? If you ordered it via Google Play, you would have to use this email address. If my phone was online this solution worked but phone is offline and i can't turn it online. Link to comment Share on other sites More sharing options...
Manolito 0 Posted September 19, 2017 Share Posted September 19, 2017 I got it. did you try the offline version (also on that webpage) Quote: Quote If your device is not connected to the internet, use one of the forms below Unlock using your Google Account Email and Order number: Enter your Google Account Email (this must be the email account used to purchase your ESET Mobile Security license) in the corresponding field below. ... Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 (edited) 3 minutes ago, Manolito said: I got it. did you try the offline version (also on that webpage) Quote: ... Yes i tried this and i don't get that email Edited September 19, 2017 by Amir.a Link to comment Share on other sites More sharing options...
Manolito 0 Posted September 19, 2017 Share Posted September 19, 2017 If you entered your Google-Email and the order number and you DON'T get an email I think it would be best if you contact your local ESET tech support. An alternative would be a hard reset of your phone which is not the best solution if you don't have backups. Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 Just now, Manolito said: If you entered your Google-Email and the order number and you DON'T get an email I think it would be best if you contact your local ESET tech support. An alternative would be a hard reset of your phone which is not the best solution if you don't have backups. thank you i don't know whar is the order number Link to comment Share on other sites More sharing options...
Manolito 0 Posted September 19, 2017 Share Posted September 19, 2017 Just follow the instructions to get the order number. Quote Enter your Google Account Email (this must be the email account used to purchase your ESET Mobile Security license) in the corresponding field below. Find the Order number of your ESET Mobile Security purchase. This number can be found in your Google wallet under Transactions. Copy and paste the Order Number into the corresponding field below. Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 (edited) Edited September 19, 2017 by Amir.a Link to comment Share on other sites More sharing options...
Manolito 0 Posted September 19, 2017 Share Posted September 19, 2017 (edited) Please delete these files - you just posted your license key on a public forum. Edited September 19, 2017 by Manolito Link to comment Share on other sites More sharing options...
Manolito 0 Posted September 19, 2017 Share Posted September 19, 2017 Btw. this site "www.eseteactivation.com" gets blocked by my ESET-AV so I guess it's not legit ;-) Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 25 minutes ago, Manolito said: Please delete these files - you just posted your license key on a public forum. you're right Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 (edited) 39 minutes ago, Manolito said: Btw. this site "www.eseteactivation.com" gets blocked by my ESET-AV so I guess it's not legit ;-) This site is only available to Middle Eastern countries. It's not illegal. Edited September 19, 2017 by Amir.a Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 Is there anyone who will answer me? How do I unlock my phone? Link to comment Share on other sites More sharing options...
ESET Staff metaller 49 Posted September 19, 2017 ESET Staff Share Posted September 19, 2017 Hi, contact your local reseller to get help... regards Link to comment Share on other sites More sharing options...
Amir.a 0 Posted September 19, 2017 Author Share Posted September 19, 2017 2 hours ago, metaller said: Hi, contact your local reseller to get help... regards My phone has been miraculously online. but when i request a code to send by email...i get nothing... Link to comment Share on other sites More sharing options...
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