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ESET anti-theft locked my device


Amir.a
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Hi

I have samsung s7 edge and I turned on sim guard.

when I change the sim card my device locked.

My device is offline so I used "costumer care" mode from "forgotten password" list.and I follow that.

but I never get the email with unlock code.

please solve my problem........please

thank you

"*sorry about bad grammar and dictation....because I'm not originally English*"

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I quote from this article:

Quote

Tap Forgotten password? → Email → Request code. You will receive an email containing the unlock code to the email address associated with your ESET license purchase.

Did you purchase a license in the first place?

If you ordered it via Google Play, you would have to use this email address.

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3 minutes ago, Manolito said:

I quote from this article:

Did you purchase a license in the first place?

If you ordered it via Google Play, you would have to use this email address.

If my phone was online this solution worked

 

but phone is offline and i can't turn it online.

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I got it.

did you try the offline version (also on that webpage)

Quote:

Quote

If your device is not connected to the internet, use one of the forms below

Unlock using your Google Account Email and Order number:

  1. Enter your Google Account Email (this must be the email account used to purchase your ESET Mobile Security license) in the corresponding field below.

...

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3 minutes ago, Manolito said:

I got it.

did you try the offline version (also on that webpage)

Quote:

...

Yes i tried this and i don't get that email

Edited by Amir.a
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If you entered your Google-Email and the order number and you DON'T get an email I think it would be best if you contact your local ESET tech support.

An alternative would be a hard reset of your phone which is not the best solution if you don't have backups.

 

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Just now, Manolito said:

If you entered your Google-Email and the order number and you DON'T get an email I think it would be best if you contact your local ESET tech support.

An alternative would be a hard reset of your phone which is not the best solution if you don't have backups.

 

thank you

i don't know whar is the order number

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Just follow the instructions to get the order number.

Quote

Enter your Google Account Email (this must be the email account used to purchase your ESET Mobile Security license) in the corresponding field below.

Find the Order number of your ESET Mobile Security purchase. This number can be found in your Google wallet under Transactions.

Copy and paste the Order Number into the corresponding field below.

 

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39 minutes ago, Manolito said:

Btw. this site "www.eseteactivation.com" gets blocked by my ESET-AV so I guess it's not legit ;-)

This site is only available to Middle Eastern countries. It's not illegal.

Edited by Amir.a
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2 hours ago, metaller said:

Hi,

contact your local reseller to get help...

regards

My phone has been miraculously online.

but when i request a code to send by email...i get nothing...

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