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ERA v5 unable to download updates


bbahes
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Hi!

ERAS and ERAC both 5.3.39.0.

This morning I noticed all clients with database version 16087 and no update since.

On ERAS in Server Options under Update status when I try to execute Update Now I get Failed, UPDATE_VER_IS_EMPTY.

I've tried stopping ERAS service and clearing mirrored files folder but same error.

Any thoughts?

 

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So I was able to get another gateway for ERA and everything works fine. It appears that corporate firewall SonicWall is blocking something.

 

 

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