bbahes 29 Posted September 18, 2017 Share Posted September 18, 2017 Hi! ERAS and ERAC both 5.3.39.0. This morning I noticed all clients with database version 16087 and no update since. On ERAS in Server Options under Update status when I try to execute Update Now I get Failed, UPDATE_VER_IS_EMPTY. I've tried stopping ERAS service and clearing mirrored files folder but same error. Any thoughts? Link to comment Share on other sites More sharing options...
bbahes 29 Posted September 18, 2017 Author Share Posted September 18, 2017 So I was able to get another gateway for ERA and everything works fine. It appears that corporate firewall SonicWall is blocking something. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted September 18, 2017 Administrators Share Posted September 18, 2017 Should you encounter such issue again, please provide a Wireshark log from an attempt to update. Link to comment Share on other sites More sharing options...
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