Perks 0 Posted September 13, 2017 Share Posted September 13, 2017 Hello, I need help urgently. ESET prompted a pop up informing me that an .exe was identified as potentially dangerous. The log only shows that the file was scanned but not cleaned or quarantined. Also, there is no trace of the file in quarantine. However, when I try to run the application, it says "cannot access the specified device, path or application" and the file details show that I don't have permission to change the file's parameters and that I don't have ownership (Owner could not be displayed). I don't know how to restore the file or regain ownership, since ESET is not giving me any information about the incident. I already set up an exception for the file and the path but to now avail. What can I do? Regards. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 946 Posted September 14, 2017 ESET Moderators Share Posted September 14, 2017 Hello Perks, can you please paste the appropriate line(s) from the log? In case you are an Administrator, you may change the ownership to a file. Regards, P.R. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted September 14, 2017 Administrators Share Posted September 14, 2017 ESET does not open files for write unless cleaning is attempted. If the file was actually detected, provide a complete record (the whole line) from the Detected threats or on-demand scanner log. Link to comment Share on other sites More sharing options...
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