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Eset not updating


doylelenny
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Today is 9/13/2017

Virus signature database: 15733 (20170712)
Rapid Response module: 10362 (20170712)
Update module: 1010 (20170621)
Antivirus and antispyware scanner module: 1522.1 (20170621)
Advanced heuristics module: 1176 (20170217)
Archive support module: 1265 (20170623)
Cleaner module: 1135 (20170505)
Anti-Stealth support module: 1113 (20170530)
ESET SysInspector module: 1269 (20170321)
Translation support module: 1610 (20170619)
HIPS support module: 1290 (20170705)
Internet protection module: 1310 (20170630)
Database module: 1091 (20170620)
Configuration module (33): 1538B (20170629)
LiveGrid communication module: 1022 (20160401)
Specialized cleaner module: 1012 (20160405)
Rootkit detection and cleaning module: 1018 (20170601)
Script scanner module: 1018 (20170616)
Cryptographic protocol support module: 1018 (20170613)

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Please carry on as follows:

- enable advanced update engine logging in the advanced setup -> tools-> diagnostics
- manually run update
- disable logging

Post the updater*.etl log from the Diagnostic folder. Did you upgrade from v9 to v10?

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Hello,

7/32, 10.1.219.0,fully patched.

same here:

Quote

 

Virus signature database update ended up with an error

Failed to rename file

 

Quote

Virus signature database: 16081 (20170914)
Rapid Response module: 10766 (20170914)
Update module: 1010 (20170621)
Antivirus and antispyware scanner module: 1527.1 (20170907)
Advanced heuristics module: 1179 (20170829)
Archive support module: 1267 (20170816)
Cleaner module: 1142 (20170814)
Anti-Stealth support module: 1115 (20170810)
ESET SysInspector module: 1270 (20170808)
Translation support module: 1611 (20170627)
HIPS support module: 1296 (20170904)
Internet protection module: 1313 (20170811)
Database module: 1093 (20170725)
Configuration module (33): 1483.3 (20170413)
LiveGrid communication module: 1022 (20160401)
Specialized cleaner module: 1012 (20160405)
Rootkit detection and cleaning module: 1019 (20170825)
Network protection module: 1537 (20170908)
Script scanner module: 1020 (20170906)
Cryptographic protocol support module: 1021 (20170824)

I attached the update log (In a .rar because the .etl extension is not accepted)

Thank you.

updater_20170914_230145.rar

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The "Failed to rename file" error is being investigated. Does switching to pre-release updates in the advanced update setup resolve the issue at least temporarily?

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