HienKieu 2 Posted September 11, 2017 Share Posted September 11, 2017 Hi all, i don't know why today i received a notice as below Try with disable and Enable 3 functions, but it's still like that. I'm using Eset Endpoint Security ver 6.5.2094.0. It was normal a few days ago, but today it's wrong... Some info for you: How can i fix this issue? Please show me please! Thank in advance Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted September 11, 2017 Administrators Share Posted September 11, 2017 Please enable advanced personal firewall logging in the advanced setup -> tools -> diagnostics, restart the computer and then collect logs with ELC. When done, upload the generated zip archive to a safe location and pm me a download link. If you update from ESET's servers, you can also try upgrading to the latest Endpoint v6.6. Link to comment Share on other sites More sharing options...
HienKieu 2 Posted September 13, 2017 Author Share Posted September 13, 2017 @Marcos Please help to review with log collected as link below: hxxp://www.fsend.vn/download/wDvpggNE3OT9UCoVu_CoVU0_8V6ADcan Link to comment Share on other sites More sharing options...
HienKieu 2 Posted September 18, 2017 Author Share Posted September 18, 2017 Have any ideas about this issue? Please let me know... Thank so much! Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted September 18, 2017 Administrators Share Posted September 18, 2017 The Diagnostics folder is empty which means that advanced firewall logging was not enabled before the computer was restarted. Please follow my advice and enable advanced firewall logging, then restart the computer and eventually collect logs with ELC. Link to comment Share on other sites More sharing options...
HienKieu 2 Posted September 18, 2017 Author Share Posted September 18, 2017 @Marcos updated: hxxp://www.fsend.vn/download/23ZnLLhyhalcmszevJ8ArXGl-bdf0nLA Link to comment Share on other sites More sharing options...
Administrators Marcos 4,704 Posted September 18, 2017 Administrators Share Posted September 18, 2017 Now advanced protocol filtering logging was enabled but there's still an epfw etl log missing in the Diagnostics folder. Make sure that you actually enable advanced firewall logging. You can leave logging enabled while collecting logs with ELC so that I can verify from configuration if you have actually enabled it. Link to comment Share on other sites More sharing options...
HienKieu 2 Posted September 19, 2017 Author Share Posted September 19, 2017 16 hours ago, Marcos said: Now advanced protocol filtering logging was enabled but there's still an epfw etl log missing in the Diagnostics folder. Make sure that you actually enable advanced firewall logging. You can leave logging enabled while collecting logs with ELC so that I can verify from configuration if you have actually enabled it. I followed your advice, Enable advanced firewall logging, then restart the computer and finally collect logs with ELC,...please check with logs update lastest as below:hxxp://www.fsend.vn/download/UbxmCApH1660ILfH5-OShe2IERFcc379 Link to comment Share on other sites More sharing options...
hungtt 1 Posted October 18, 2017 Share Posted October 18, 2017 The same issue. Link to comment Share on other sites More sharing options...
HienKieu 2 Posted October 27, 2017 Author Share Posted October 27, 2017 Is there something new? Pls let me know why is it so! Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 946 Posted October 30, 2017 ESET Moderators Share Posted October 30, 2017 Hello guys, I got a hit directly from the Dev team, that the latest ESET Endpoint Security 6.6.2052.0 might help in such cases as multiple causes of firewall startup issues has been fixed there. So can you please try to upgrade to it and let us know, how it went? Thanks, P.R. Link to comment Share on other sites More sharing options...
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