pheidius 0 Posted September 2, 2017 Share Posted September 2, 2017 I cannot get Eset to even respond with an automated support ticket much less get support. Is their support ticket operation dead? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted September 2, 2017 Administrators Share Posted September 2, 2017 Try contacting your local (probably Chinese) distributor by other means, ie. by phone or email. Also it's a good practice to check the spam folder since the confirmation email might have been incorrectly evaluated as spam. Link to comment Share on other sites More sharing options...
pheidius 0 Posted September 3, 2017 Author Share Posted September 3, 2017 No dice on the spam folder. I have tried this three times. I use a VPN so the support ticket operation should make it look as if the query is from the US. As far as contacting the Chinese distributor how in the world can I do that? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted September 3, 2017 Administrators Share Posted September 3, 2017 Did you purchase your license in the US or in another country? Support tickets are normally routed to the distributor who sold the license. Also did you submit it via the web or the built-in form? What's your license's public ID? Link to comment Share on other sites More sharing options...
pheidius 0 Posted September 5, 2017 Author Share Posted September 5, 2017 I used the built in form. Where do I find my license's public ID? I bought this boxed in China. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,069 Posted September 5, 2017 Administrators Share Posted September 5, 2017 5 minutes ago, pheidius said: I used the built in form. Where do I find my license's public ID? I bought this boxed in China. In the main gui, navigate to Help and support and then click "Details for customer care" to display your public license ID. Link to comment Share on other sites More sharing options...
pheidius 0 Posted September 6, 2017 Author Share Posted September 6, 2017 My public ID is 33D-466-XKP Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted September 6, 2017 ESET Moderators Share Posted September 6, 2017 7 hours ago, pheidius said: My public ID is 33D-466-XKP That's a US license. You can get US based support but you'll have to figure out how to contact from your location, by phone or live chat is available. Maybe, use a proxy to access https://www.eset.com/us/support/contact/s3/?seg=home#/home-support Live Chat: https://helpus.eset.com/ Phone: +1 (619) 630-2300 Hours of phone support: 6:00am - 5:00pm Pacific Time [GMT-8], Monday - Friday Link to comment Share on other sites More sharing options...
pheidius 0 Posted September 8, 2017 Author Share Posted September 8, 2017 The link you gave me did respond with an auto response ticket. Thanks. Now I can only hope they will not say reinstall everything. Link to comment Share on other sites More sharing options...
pheidius 0 Posted September 14, 2017 Author Share Posted September 14, 2017 That link not only generated an auto-response ticket but it actually gave me a workable solution. Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted September 14, 2017 ESET Moderators Share Posted September 14, 2017 16 hours ago, pheidius said: That link not only generated an auto-response ticket but it actually gave me a workable solution. that's how we roll...accidentally helping users solve issues... p.s. btw, what was the issue that you chose from the automated selection? Link to comment Share on other sites More sharing options...
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