sky7 19 Posted August 29, 2017 Share Posted August 29, 2017 (edited) I have two questions about regional restrictions 1. If I purchased ESET product license in country A and activated in country A once Can I activate the software in country B with same license key? In case I reset or format PC while long business trip (reasons: malware infection, bad Windows 10 updates, major Windows 10 updates..etc) I hope that it works if I activated once 2. Do you have a Global License(Global activation code) like Kasperksy product? Edited August 29, 2017 by sky7 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted August 29, 2017 Administrators Share Posted August 29, 2017 Hello, 1, It depends on the license. A distributor can generate licenses which will be restricted for use in the particular country. Check it with the reseller from whom you purchased your license. 2, Yes, we also issue licenses without the country lock as well. Link to comment Share on other sites More sharing options...
novice 20 Posted August 29, 2017 Share Posted August 29, 2017 8 hours ago, sky7 said: 1. If I purchased ESET product license in country A and activated in country A once Can I activate the software in country B with same license key? 5 hours ago, Marcos said: 1, It depends on the license. A distributor can generate licenses which will be restricted for use in the particular country. Check it with the reseller from whom you purchased your license. So are you saying that is possible to buy an ESET license in Canada , let's say, and if I travel around the world ESER will be disabled??? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted August 29, 2017 Administrators Share Posted August 29, 2017 1 hour ago, John Alex said: So are you saying that is possible to buy an ESET license in Canada , let's say, and if I travel around the world ESER will be disabled??? I don't think that in Canada they restrict licenses for use in CA or NA. Link to comment Share on other sites More sharing options...
sky7 19 Posted August 29, 2017 Author Share Posted August 29, 2017 (edited) ESET Product (Retail box edition)- "For use and activation in Canada only." Today, I could confirm that - I cannot use the software outside Canada under license (I don't have to use) - I cannot activate the software again outside Canada in case after reset or OS clean install (reasons: malware infection, bad Windows 10 updates, major Windows 10 updates..etc) even if I activated in Canada once I returned the box to retail store and got a full refund. I believe that if user activated the software under condition once then the key must be region-free and no more restrictions but it is NOT. Edited August 29, 2017 by sky7 Link to comment Share on other sites More sharing options...
novice 20 Posted August 29, 2017 Share Posted August 29, 2017 42 minutes ago, sky7 said: "For use and activation in Canada only." If is true, seems a very stupid approach in licensing a software.... Link to comment Share on other sites More sharing options...
sky7 19 Posted August 29, 2017 Author Share Posted August 29, 2017 (edited) 41 minutes ago, John Alex said: If is true, seems a very stupid approach in licensing a software.... It's true. Not just activation. Clearly "Use and activation in Canada only" Even if the installed and already activated ESET software is working outside Canada you are breaking the license. You cannot activate again outside Canada for fresh with a clean installation(Doesn't matter you activated once in Canada) It's very strong antivirus product regional restrictions I've ever seen. ESET did not do this before in Canada but has changed now. Edited August 29, 2017 by sky7 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted August 30, 2017 Administrators Share Posted August 30, 2017 8 hours ago, sky7 said: It's true. Not just activation. Clearly "Use and activation in Canada only" Even if the installed and already activated ESET software is working outside Canada you are breaking the license. You cannot activate again outside Canada for fresh with a clean installation(Doesn't matter you activated once in Canada) Where did you see such statement? I don't think it's true. Link to comment Share on other sites More sharing options...
sky7 19 Posted August 30, 2017 Author Share Posted August 30, 2017 (edited) I also asked to tech staff. Edited August 30, 2017 by sky7 Link to comment Share on other sites More sharing options...
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