sos4eset 1 Posted August 28, 2017 Share Posted August 28, 2017 We are using ESET Mail Security for Exchange 2013. It is quarantining emails from a particular domain that is safe and we want to receive all of their emails. How do we tell ESET Mail Security to stop quarantining it? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted August 29, 2017 Administrators Share Posted August 29, 2017 If it's due to sender's IP address being on the blacklist, contact your local customer care and provide them with an example of an email (eml or msg) that was incorrectly evaluated as spam. Link to comment Share on other sites More sharing options...
sos4eset 1 Posted August 29, 2017 Author Share Posted August 29, 2017 Not sure what you mean by local customer care. We host our own email with exchange so our ISP is not involved. Isn't there aa way to tell ESMX not to block a domain? (not sure of sender's IP-and that could change) Thank you! Link to comment Share on other sites More sharing options...
sos4eset 1 Posted August 30, 2017 Author Share Posted August 30, 2017 Any further comments?? --thank you! Link to comment Share on other sites More sharing options...
ESET Staff filips 44 Posted September 4, 2017 ESET Staff Share Posted September 4, 2017 Hi, You should contact Your local ESET customer care - they can remove the domain/IP from cloud blacklist. In the meantime, You can add the domain to "Server/Antispam protection/Filtering and verification/Approved Domain to IP list" Link to comment Share on other sites More sharing options...
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