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Mail Security quarantining valid emails


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We are using ESET Mail Security for Exchange 2013. It is quarantining  emails from a particular domain that is safe and we want to receive all of their emails. How do we tell ESET Mail Security to stop quarantining it?

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  • Administrators

If it's due to sender's IP address being on the blacklist, contact your local customer care and provide them with an example of an email (eml or msg) that was incorrectly evaluated as spam.

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Not sure what you mean by local customer care. We host our own email with exchange so our ISP is not involved. Isn't there aa way to tell ESMX not to block a domain? (not sure of sender's IP-and that could change)

 

Thank you!

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  • ESET Staff

Hi,

You should contact Your local ESET customer care - they can remove the domain/IP from cloud blacklist.

In the meantime, You can add the domain to "Server/Antispam protection/Filtering and verification/Approved Domain to IP list"

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