Eset Cyber Security and Anti Virus causing Ui to Hang

[MrWrighty 6]

I have had both Eset Cyber Security and Eset Anti Virus 6.4 (Well latest versions as of today) installed on MAC OS Sierra and both are causing the systemUIService and occasionally the Wi-Fi services to hang.

Both Eset products eventually crash (reports sent to Apple) but neither service returns to a running state, I have to force a reboot to get things stable again. Once I have uninstalled the Eset products the system remains stable.

Mac Mini 1.4Ghz, 480GB SSD, 4GB Ram.

[Peter Randziak 1,181]

Hello MrWrighty,

please collect the logs as described in this KB article http://support.eset.com/kb3404/?viewlocale=en_US and open a ticket with your local ESET support to check.

Regards, P.R.

[MrWrighty 6]

I will try, but it is almost impossible to get the MAC to respond once the Eset products are installed. The SystemUIServer hangs soon after start and the machine become unresponsive.

[MrWrighty 6]

OK I have now got a stable UI, but Eset Endpoint Antivirus will not stay running long enough for me to gather anything useful.

Once crashed I can not access the internet. Uninstalling is the only way to get back internet access.

All I can get is a crash report which I have sent to Apple, A copy is in the attached file.

Eset EA Crash Report.txt

Edited August 27, 2017 by MrWrighty

[MrWrighty 6]

I have installed version 4.1.101.3 and all is stable at the moment. I will report back if any thing changes.