Non expired License has been Deactivated

[sebjepb 0]

Is there an issue with Licensing at the moment as our small business licence that still has 288 days is showing 

License deactivated Active units are still associated with deactivated license. You are not able to perform seat activations, generate offline files or access legacy license information. Please contact technical support for further details

[Peter Randziak 1,130]

Hello,

we had some issues with the licensing / infrastructure in past few hours.

In case the issue won't sort itself today, please post your public license ID to check.

Regards, P.R.

[sebjepb 0]

Hi Peter

Our Public ID is : 3AB-EBF-7KX

It has been like it for over a day now. Clients getting update Authorization failed so concerned updates are failing .

 

Regards

Stephen

[Marcos 5,074]

The license was issued by Microbe Pty Ltd (http://www.microbe.com.au/), hence I'd suggest contacting them.

[sebjepb 0]

Hi not sure who Microbe are. The license was purchased as a non profit donation from your affiliation with the Donatec - Connecting up program in Australia. Your organisation effectively donates a year subscription then the subscriptions continue thereafter on a reduced rate. I would suggest that the Microbe are the distributors for you for this program. Would it be possible that the "paper work" between you and them has not been forthcoming therefore you have deactivated. 

This is a non profit organisation under your donation program.

[Peter Randziak 1,130]

Hello Stephen,

Which ESET Product is affected?

Does the issue still persist?

If yes please use the ESET log collector to grab the logs http://support.eset.com/kb3466/ and send them to me to check.

Regards, P.R.

[sebjepb 0]

According to Microbe the Issue has now been rectified. Apparently caused by issue with backend  infrastructure that supports NFR authentication  ? Our ELA Dashboard is now saying everything is ok so looks like everything is in now in order.

 

Stephen

 

 

[Peter Randziak 1,130]

Hello Stephen,

great, thank you for keeping us posted.

Regards, P.R.