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System is Freeze or Hangs after ESET Endpoint Antivirus installed on MAC OS


HienKieu
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Hi all,

My client using Macbook Air with version OS as details below

evolable.png.6475353f86e5847c9c6e7fff797231d6.png

After Eset Endpoint Antivirus for MacOS ver 6.4.246 installed, some systems (using ver OS 10.11.6 and 10.12.6) are freeze or hangs and can't do anything. Some cases, can't login perform restart the computer!

It still freezes or hangs now, so How can i create log files and sent it to ESET Technical support?

Please give me some advices how can fix it!

Thank in advance.

 

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  • ESET Moderators

Hello Hien,

you can collect the logs according to http://support.eset.com/kb3404/?viewlocale=en_US after the freeze and send them to me.

Please mark down when exactly the freeze started and provide me with the information. 

Regards, P.R.

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Hello @Peter Randziak,

Please download log files with link below:

hxxp://www.fsend.vn/download/r6kRICbZwctia7vgT9jUdnmwr5W0Krq3

There are 2 client using Macbook Air get as the same this issue.

By the way, i'm wondering How can i collect log files by Run the Info_get.command while the system is freezes or hangs, unable to manipulate anything?

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  • ESET Moderators

Hello Hien,

my colleague check the logs and both of the systems has other AV solution (Avira) installed, uninstall it and the system freezes should not occur anymore.

Please share the result back.

Regards, P.R.

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11 minutes ago, Peter Randziak said:

Hello Hien,

my colleague check the logs and both of the systems has other AV solution (Avira) installed, uninstall it and the system freezes should not occur anymore.

Please share the result back.

Regards, P.R.

Thanks for your useful information :)

Have a nice day!

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18 hours ago, Peter Randziak said:

Hello Hien,

this one has Kaspersky AV installed on the system :-)

You can see it it the "launched_daemons.txt" log from the collecting script.

Regards, P.R.

Noted with thank @Peter Randziak

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