HienKieu 2 Posted August 9, 2017 Share Posted August 9, 2017 Hi all, My client using Macbook Air with version OS as details below After Eset Endpoint Antivirus for MacOS ver 6.4.246 installed, some systems (using ver OS 10.11.6 and 10.12.6) are freeze or hangs and can't do anything. Some cases, can't login perform restart the computer! It still freezes or hangs now, so How can i create log files and sent it to ESET Technical support? Please give me some advices how can fix it! Thank in advance. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted August 9, 2017 ESET Moderators Share Posted August 9, 2017 Hello Hien, you can collect the logs according to http://support.eset.com/kb3404/?viewlocale=en_US after the freeze and send them to me. Please mark down when exactly the freeze started and provide me with the information. Regards, P.R. Link to comment Share on other sites More sharing options...
HienKieu 2 Posted August 9, 2017 Author Share Posted August 9, 2017 Hello @Peter Randziak, Please download log files with link below: hxxp://www.fsend.vn/download/r6kRICbZwctia7vgT9jUdnmwr5W0Krq3 There are 2 client using Macbook Air get as the same this issue. By the way, i'm wondering How can i collect log files by Run the Info_get.command while the system is freezes or hangs, unable to manipulate anything? Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted August 11, 2017 ESET Moderators Share Posted August 11, 2017 Hello Hien, my colleague check the logs and both of the systems has other AV solution (Avira) installed, uninstall it and the system freezes should not occur anymore. Please share the result back. Regards, P.R. Link to comment Share on other sites More sharing options...
HienKieu 2 Posted August 11, 2017 Author Share Posted August 11, 2017 11 minutes ago, Peter Randziak said: Hello Hien, my colleague check the logs and both of the systems has other AV solution (Avira) installed, uninstall it and the system freezes should not occur anymore. Please share the result back. Regards, P.R. Thanks for your useful information Have a nice day! Link to comment Share on other sites More sharing options...
HienKieu 2 Posted August 15, 2017 Author Share Posted August 15, 2017 @Peter Randziak Today my client after installed Endpoint Antivirus for MacOS get problem with their computer. Please help me to check log with details as link below, thank you so much hxxp://www.fsend.vn/download/oSgAXn-RKqM36rPetul3aHlBVHmkuPvy Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted August 16, 2017 ESET Moderators Share Posted August 16, 2017 Hello Hien, this one has Kaspersky AV installed on the system :-) You can see it it the "launched_daemons.txt" log from the collecting script. Regards, P.R. Link to comment Share on other sites More sharing options...
HienKieu 2 Posted August 17, 2017 Author Share Posted August 17, 2017 18 hours ago, Peter Randziak said: Hello Hien, this one has Kaspersky AV installed on the system :-) You can see it it the "launched_daemons.txt" log from the collecting script. Regards, P.R. Noted with thank @Peter Randziak Link to comment Share on other sites More sharing options...
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