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Micha-CGN

After Update i have to restart again and again

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Hello,

after the Update to 10.1.219.0 i still have to restart the computer again and after the restart again...
PC, Win 10 pro 1703, no other security software is running.

Whats wrong?

Michael

 

 

eset.jpg

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Hello Micha,

that is strange, first time I hear of such issue.

Can you please take a Process monitor log from the boot time and collect ESET Log collector so we can investigate it?

Once you have them please upload them to a safe location and send me a private message.

Regards, P.R.

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Hallo Peter,

after a new Restart the ESS doesnt work.

 

eset__2.jpg

More Restarts do not change the problem.

Than i use the repair-function of ESS and one restart more all works fine. No more errors.

 

Michael

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Please download and run the attached tool as administrator as follows and provide me with the 2 logs:
EpfwWfpRegV10.1.2.exe /unreg > unreg.txt
EpfwWfpRegV10.1.2.exe /reg > reg.txt

EpfwWfpRegV10.1.2.rar

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I have fixed the issue by downloading the latest version again, doing a complete uninstall, rebooting and doing a fresh install and reactivating the software.

Just testing now but I'm not getting the same errors as before. In the boot logs from Procmon I saw some names not found errors of files and this lead me to beieve my original install had become corrupted which does seem to have been the case.

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5 minutes ago, Gh0sty said:

Just testing now but I'm not getting the same errors as before.

Then please provide me with the two logs as requested above.

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It appears that both logs were created when unregistering callouts from BFE. Ie. I assume you inadvertently ran "EpfwWfpRegV10.1.2.exe /unreg > reg.txt" instead of  "EpfwWfpRegV10.1.2.exe /reg > reg.txt".

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On 8/9/2017 at 4:30 PM, Marcos said:

Please download and run the attached tool as administrator as follows and provide me with the 2 logs:
EpfwWfpRegV10.1.2.exe /unreg > unreg.txt
EpfwWfpRegV10.1.2.exe /reg > reg.txt

EpfwWfpRegV10.1.2.rar

How?

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1. Extract the RAR to c:/eset_tool/
2. open the startmenue an type "cmd" <= without "
3. right click to console an use "run as administrator"
4. type "cd\" <= without "
5. type "cd eset_tool" <= without "
6. type the command "EpfwWfpRegV10.1.2.exe /unreg > unreg.txt " <= without "
7. type the command "EpfwWfpRegV10.1.2.exe /reg > reg.txt" <= without "

Micha... H2H

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