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Endpoint Antivirus - Tools - Running Processes - crashes


PaulP
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Endpoint Antivirus - Tools - Running Processes - crashes

Trying to use the 'Running Processes' Tool causes eset endpoint antivirus to crash and re-start - should I be worried?

Two entries in windows 'problem reports' afterwards, details of both below:

Source

ESET Service

 

Summary

Handled Exception

 

Date

‎18/‎07/‎2017 07:32

 

Status

Report sent

 

Problem signature

Problem Event Name:      Handled Exception

OS Version:        10.0.15063.2.0.0.256.48

Locale ID:           2057

 

Extra information about the problem

Bucket ID:          INVALID_REQUEST

 

and

Source

ESET Service

 

Summary

Stopped working

 

Date

‎18/‎07/‎2017 07:32

 

Status

Report sent

 

Description

Faulting Application Path:               C:\Program Files\ESET\ESET Endpoint Antivirus\x86\ekrn.exe

 

Problem signature

Problem Event Name:      BEX

Application Name:           ekrn.exe

Application Version:         6.5.2107.0

Application Timestamp:   593aad61

Fault Module Name:        MSVCR120.dll

Fault Module Version:      12.0.21005.1

Fault Module Timestamp:                524f7ce6

Exception Offset:              000a7666

Exception Code:                c0000409

Exception Data: 00000007

OS Version:        10.0.15063.2.0.0.256.48

Locale ID:           2057

Additional Information 1:               d7d8

Additional Information 2:               d7d8ca3bfe62018a73e6a62e3affdd97

Additional Information 3:               9fb8

Additional Information 4:               9fb805c7563562f261329c4feacdf894

 

Extra information about the problem

Bucket ID:          6bb477291872f5f43667ac901b4c5898 (116401926865)

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  • ESET Moderators

Hello Paul,

we can look into it, if you want.

You need to enable creation of Diagnostics dumps in ESET advanced setup -> Tools -> Diagnostics - set dump type to full.

Reproduce the crash and send me packed contents of the diagnostics folder along with ESET Log Collector output for analysis.

Regards, P.R.

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Hello Peter,

Ok I've got those two things now - 347 MB total how would you like me to send them to you?

Thanks

Paul

 

Ps the issue is quite repeatable seems to happen on all our PCs

 

Edited by PaulP
added repeatability comment
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