PaulP 0 Posted July 18, 2017 Share Posted July 18, 2017 Endpoint Antivirus - Tools - Running Processes - crashes Trying to use the 'Running Processes' Tool causes eset endpoint antivirus to crash and re-start - should I be worried? Two entries in windows 'problem reports' afterwards, details of both below: Source ESET Service Summary Handled Exception Date 18/07/2017 07:32 Status Report sent Problem signature Problem Event Name: Handled Exception OS Version: 10.0.15063.2.0.0.256.48 Locale ID: 2057 Extra information about the problem Bucket ID: INVALID_REQUEST and Source ESET Service Summary Stopped working Date 18/07/2017 07:32 Status Report sent Description Faulting Application Path: C:\Program Files\ESET\ESET Endpoint Antivirus\x86\ekrn.exe Problem signature Problem Event Name: BEX Application Name: ekrn.exe Application Version: 6.5.2107.0 Application Timestamp: 593aad61 Fault Module Name: MSVCR120.dll Fault Module Version: 12.0.21005.1 Fault Module Timestamp: 524f7ce6 Exception Offset: 000a7666 Exception Code: c0000409 Exception Data: 00000007 OS Version: 10.0.15063.2.0.0.256.48 Locale ID: 2057 Additional Information 1: d7d8 Additional Information 2: d7d8ca3bfe62018a73e6a62e3affdd97 Additional Information 3: 9fb8 Additional Information 4: 9fb805c7563562f261329c4feacdf894 Extra information about the problem Bucket ID: 6bb477291872f5f43667ac901b4c5898 (116401926865) Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,162 Posted July 19, 2017 ESET Moderators Share Posted July 19, 2017 Hello Paul, we can look into it, if you want. You need to enable creation of Diagnostics dumps in ESET advanced setup -> Tools -> Diagnostics - set dump type to full. Reproduce the crash and send me packed contents of the diagnostics folder along with ESET Log Collector output for analysis. Regards, P.R. Link to comment Share on other sites More sharing options...
PaulP 0 Posted July 19, 2017 Author Share Posted July 19, 2017 (edited) Hello Peter, Ok I've got those two things now - 347 MB total how would you like me to send them to you? Thanks Paul Ps the issue is quite repeatable seems to happen on all our PCs Edited July 19, 2017 by PaulP added repeatability comment Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,162 Posted July 19, 2017 ESET Moderators Share Posted July 19, 2017 Hello Paul, you can use file sharing service of your preference, just send me a link via a private message, once the upload is complete. Regards, P.R. Link to comment Share on other sites More sharing options...
PaulP 0 Posted July 19, 2017 Author Share Posted July 19, 2017 Its on its way, thanks Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,162 Posted July 21, 2017 ESET Moderators Share Posted July 21, 2017 Thank you, we will check it. Link to comment Share on other sites More sharing options...
Recommended Posts