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Problems with the log files

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Hello there,

The company I work for came across a problem using the ESET remote administrator console

For some weird reason when you go to the scan log tab and then click a computer you get the properties window but then the details tab in this window only says Log Details Error: Cannot get the data.


As my supervisor told me we didn't have this problem before.


Does anybody know what I could do to fix this?


The refresh button doesn't seem to fix it either



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I assume you are still using ERA v5 and not ERA v6, aren't you?

The error means that the appropriate blob with scan details was not found. This can happen if the ERA db is migrated but blobs are not copied to the new machine.

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